Ooma Business Blog

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As if robocalls bothering us at all hours aren’t bad enough, scam artists are now attempting to abuse the SMS system with huge blasts of unwelcome and often illegal text messages.

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For any call center that strives for total customer satisfaction, First Call Resolution (FCR) is an essential performance metric to know and track. Not only does it give you valuable insight into the effectiveness and efficiency of your call center operations, but attaining FCR also directly impacts the customer experience and your business results.

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It’s easy to confuse call centers with contact centers. Both play an important role in getting current and potential customers the help they need. This comparison explains the differences, points out their challenges, and helps you figure out the best option for your business.

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IT managers like you are very busy people and don’t want to leave their desks without good reason. In other words, you want to be in the driver’s seat without actually having to drive anywhere. That’s the beauty of Remote Device Management (RDM) for the Ooma AirDial POTS replacement solution.

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Hosted phone systems have been the system of choice for countless big and small businesses these past few years and rightfully so. Also referred to as a cloud phone system, cloud PBX, virtual PBX or hosted PBX, a hosted phone system takes the hassle out of managing an on-site phone system by delegating that responsibility to a third-party provider.

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Whether you’re setting up a new business or preparing to take your existing small business to the next level, you need to get a business phone number. Provided you know what to look for, getting a business phone number should be a smooth process you can complete in no time at all. In this guide, we’ll cover everything you need to know to choose the best business phone solution.