Ooma Home Security
Frequently Asked Questions.

Getting your professional monitoring certificate is easy. Simply call Ooma Support at 1 (888) 711-6662 and request your professional monitoring certificate. Ooma Support will then send you a certificate you can show your insurance agency for potential discounts. [...]

Yes. Many home and rental insurance agencies will provide discounts on insurance plans if you have a home security system with professional monitoring in your home. Discounts vary by agency, however, and users will need a certificate from their provider to prove that professional monitoring is keeping watch on the home. [...]

Granular notifications will tell you exactly what’s going on with your Ooma Smart Security system and Ooma Professional Monitoring. Not only can it tell you who has accessed your security system, it can tell you when there’s been an alert and whether it was a false alarm or not. For example, you’ll receive a notification that tells you that an alarm was triggered, an agent called and was notified that the incident was a false alarm. [...]

When Professional Monitoring is triggered by Ooma Smart Security, a professional monitoring agent will contact you to confirm there’s been an incident. When answering, you can tell them that there was a false alarm and the agent will cancel the alert and not contact the local authorities. [...]

When setting up Ooma Professional Monitoring, you will be given the opportunity to add Professional Monitoring to your contact list. This way, you’ll know Ooma is calling right away on your mobile phone’s caller ID. [...]

You can select up to three emergency contacts that can be alerted when Ooma Professional Monitoring is alerted. If an incident occurs and Ooma Professional Monitoring is not able to reach you, it will alert your emergency contacts instead. You can choose to alert all emergency contacts at once or alert them individually until someone answers. [...]

Ooma Professional Monitoring is a part of Ooma Smart Security’s $14.99 per month plan. It is not included in Ooma Smart Security’s basic $4.99 per month plan. [...]

Ooma Professional Monitoring is a partnership between Ooma and Rapid Response that monitors your home 24/7. If your alarm is set off, an Ooma representative will call you to make sure that everything is okay. If no one answers, or you tell them that there’s been an incident, Ooma Professional Monitoring will dispatch the local authorities to your home. [...]

Some cities require residents with home security systems to obtain a permit for professional monitoring. Because false alarms use city resources and waste valuable time for first responders, some cities choose to use a permit system to help offset losses from false alarms with fees. If you don’t have a permit, you can be fined for false alarms. Unfortunately, each city has different regulations for permits. Ooma Professional Monitoring mak [...]

Ooma Smart Security is configured and managed using wireless sensors and the Ooma Smart Security mobile app for iOS (Apple) or Android devices. Once you have the app installed, you can configure your sensors depending on the package you purchased. With Ooma Smart Security, you can choose from a wide variety of products, including:  Door & Window Sensor Water Sensor Motion Sensor Garage Door Sensor Sire [...]