Ooma Business Blog

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Maybe there’s an echo that’s draining your focus, or one of your colleagues is chatting loudly with someone else right next to you. All these problems are irritating for both parties, disturb your workflow and just seem plain unprofessional. That’s where VoIP phone headsets come into play. VoIP headsets reduce the chances of poor quality calls and prevent you from hearing the distractions around you.

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Telephone etiquette is how you conduct yourself on a phone call. Historically there have been distinct do’s and don’ts for telephone etiquette. With the emergence of mobile devices, things are definitely more relaxed these days. However, it’s still crucial to use proper phone etiquette for business conversations.

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The best way to get the most out of your business voicemail is simple, though it may involve some retraining for your team: respond ASAP. If you listen to a message while multitasking, it’s easy to forget to respond. Not a great way to make callers feel you care.

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If you’re a new business owner, you may have no clue where to start. Fret not: You’ve come to the right place. It’s always easier to do something new (especially if it’s mildly technical) with a guide you can tweak to fit your particular needs. Your best professional voicemail greeting will be like a 24/7 receptionist who never makes mistakes or take breaks. How do you create such a “person”?

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As a medical professional, you know the importance of being a good communicator. You must explain complex medical and dental problems to patients in a way that they understand. You also need empathy to support them if it’s bad news.

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For any call center that strives for total customer satisfaction, First Call Resolution (FCR) is an essential performance metric to know and track. Not only does it give you valuable insight into the effectiveness and efficiency of your call center operations, but attaining FCR also directly impacts the customer experience and your business results.