Ooma Business Blog

Complete Guide to First Call Resolution and Tips to Attain it

For any call center that strives for total customer satisfaction, First Call Resolution (FCR) is an essential performance metric to know and track. Not only does it give you valuable insight into the effectiveness and efficiency of your call center operations, but attaining FCR also directly impacts the customer experience and your business results.

What is a virtual receptionist and how to get a 24/7 receptionist that never takes breaks or makes mistakes

Making the switch to a virtual receptionist was once a feature only big businesses could afford. Thanks to VoIP phone services, like Ooma Office, a virtual receptionist is available for any company to use, no matter the size. Let’s explore virtual receptionists and how they can help your business.

Copper sunset isn’t stopping POTS rates from going sky-high

Telecommunications carriers are pushing through unprecedented price increases for POTS lines as they prepare for the final act in a long, slow technology shift toward obsolescence for traditional twisted-pair copper-wire phone lines.

Why VoIP is better for your business

VoIP phone systems are a major upgrade on traditional business phone systems. It’s like comparing color TV to black and white. By making the switch, your business will instantly unlock the ability to communicate more fluidly. That’s true for both internal and external communications.

Ooma’s mobile app can save the day if your internet goes down

Once you’ve downloaded the Ooma Office mobile app to your iPhone or Android device, Ooma Office is always available to you. While you won’t be able to use your desk phone or computer during an internet outage, your smartphone will likely still be connected via the cell network.