Ooma Business Blog

Take a look at our collection of blogs, guides and tutorials.
Complete Guide to First Call Resolution and Tips to Attain it - blog post image

Complete Guide to First Call Resolution and Tips to Attain it

By Diane Balogh|March 2, 2023
For any call center that strives for total customer satisfaction, First Call Resolution (FCR) is an essential performance metric to know and track. Not only does it give you valuable insight into the effectiveness and efficiency of your call center operations, but attaining FCR also directly impacts the customer experience and your business results.

What is a virtual receptionist and how to get a 24/7 receptionist that never takes breaks or makes mistakes - blog post image

What is a virtual receptionist and how to get a 24/7 receptionist that never takes breaks or makes mistakes

By Nandhini Raghunathan|July 21, 2022
Making the switch to a virtual receptionist was once a feature only big businesses could afford. Thanks to VoIP phone services, like Ooma Office, a virtual receptionist is available for any company to use, no matter the size. Let’s explore virtual receptionists and how they can help your business.

Copper sunset isn’t stopping POTS rates from going sky-high - blog post image

Copper sunset isn’t stopping POTS rates from going sky-high

By Chris Burgy|June 27, 2022
Telecommunications carriers are pushing through unprecedented price increases for POTS lines as they prepare for the final act in a long, slow technology shift toward obsolescence for traditional twisted-pair copper-wire phone lines.

Why VoIP is better for your business - blog post image

Why VoIP is better for your business

By Husain Sumra|June 17, 2022
VoIP phone systems are a major upgrade on traditional business phone systems. It’s like comparing color TV to black and white. By making the switch, your business will instantly unlock the ability to communicate more fluidly. That’s true for both internal and external communications.

Ooma’s mobile app can save the day if your internet goes down - blog post image

Ooma’s mobile app can save the day if your internet goes down

By Dmitry Maslov|March 15, 2022
Once you’ve downloaded the Ooma Office mobile app to your iPhone or Android device, Ooma Office is always available to you. While you won’t be able to use your desk phone or computer during an internet outage, your smartphone will likely still be connected via the cell network.

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