The phone system that provides a smooth retail shopping experience.

Retail stores regardless of size and specialty, from local mom and pop hardware stores to large commercial chains, need to route customer calls quickly and efficiently. Hearing a busy signal or being on hold for long periods of time are a major source of customer frustration, which can translate to negative online reviews or word of mouth comments.

Brick and mortar businesses often have employees who move around the store or work in different areas. A retail phone system should have call forwarding and transfer capabilities so calls can be seamlessly redirected to the appropriate employee or department.

The business phone system should also be flexible and scalable to meet the changing needs of retail stores, when they expand or open additional locations. Robust reporting and analytics capabilities provide insights into call volumes, peak hours, call durations, and other metrics. This information can help retail store managers optimize staffing, identify trends, and make data-driven decisions to improve overall efficiency.

Most of our retail clients have been in a phone contract prior to switching to Ooma. We have tools to help businesses navigate this process. Please call 866-343-7929 to speak with an Ooma Office expert.

We know retail stores are very busy, so we make it super easy to get started. Ooma Office works right out of the box, and no one at your store needs any technical knowledge to set it up. Ooma Office is typically up and running in less than 15 minutes. Phones arrive pre-configured, just plug in and start making calls.

Ooma Continuous Voice™ is a unique, patented technology that provides automatic backup for voice calls running through Ooma Connect. With it, all Ooma Office phone calls are simultaneously transmitted through two links – a primary broadband connection (such as cable, fiber or T1) and the wireless connection provided by Ooma Connect. The Ooma cloud platform constantly monitors both data streams, so if the digital voice data in one stream is disrupted by internet congestion, dropped packets, or latency, Continuous Voice automatically uses voice data from the second stream to avoid degraded audio quality or dropped calls. If one stream goes down, all calls in progress continue uninterrupted through the other stream.