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Ooma Office
Frequently Asked Questions.

  1. Cloud-based phone systems use the internet to connect callers with one another. Using Voice Over Internet Protocol (VoIP) technology, telecom providers like Ooma allow business callers to make phone calls from iOS and Android devices using their company’s phone number. As a result, companies get greater flexibility and mobility with their business line that they simply can’t find with traditional business landline phones. Even better [...]

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  2. Many small businesses make it a priority to set up a 1-800 number or toll-free number for their customers. Not only does this allow their customers to get more general information about their business and locations, but it also gives business owners a nationwide presence and helps them look more professional.  Setting up a 1-800 number with Ooma Office is simple and straightforward.  How to add a toll-free number with Ooma Office Fol [...]

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  3. With subscription pricing at $19.95 per user per month (which includes a phone extension), Ooma Office can help small businesses save between 40% to 60% compared to their current provider's monthly per line charge. With Ooma Office there are also no contracts or long-term commitments. Note: Unlimited calling is included with the Ooma Office subscription fee but monthly taxes and fees still apply due to federal regulations. Traditional [...]

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  4. Ooma Office combines the ability to have unlimited lines for your business with an easy do-it-yourself setup and reduced monthly service costs. We offer a full suite of business phone features designed to deliver a great communications experience to inbound callers before, during and after business hours with settings you can control from anywhere. Our virtual receptionist can help answer frequently asked questions and keep people [...]

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  5. Ooma Office has an intuitive web portal that allows you to scale as your business grows.  For example, if you had 3 phones in your office and needed to add an additional line for a new hire, you would be able to set up their personal extension through their mobile device and download our award-winning mobile app for business calls. These options allow your new employee to get up and running straight away and could also be an excellent [...]

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  6. After your initial setup, you can expand the Ooma Office system as your business grows and you add new employees. All of your business communications is managed through the Ooma Office Manager web portal, where you can add new extensions. You can choose from the following extension types: User: Assigned to individual employees (including their own unique extension, voicemail, personal phone number, and personalized login for the Ooma Of [...]

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  7. Ooma Office provides a free mobile app compatible with iOS and Android devices. The Ooma Office mobile app is available to all Ooma Office users with a compatible mobile device and operating system. By downloading the app on your device, you can: Make and receive calls Transfer calls within the Ooma Office phone system Listen to voicemails Manage your Ooma Office preferences on the go The app transmits calls over your devi [...]

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  8. All you need is an Ooma Office account and a supported iOS or Android device to start making business phone calls from your smartphone.  By using the Ooma Office web portal, you can add your mobile device to your current extension. Go to the iOS or Android app store to download the Ooma Office app. Once downloaded, you are ready to start dialing.  Any time you dial out using the mobile app it will show your main business num [...]

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  9. Yes. Nearly all Ooma Office users are able to keep their existing business phone numbers. Phone service providers cannot keep you from porting over your number to another carrier, as it is against updated FCC regulations from September of 2017. In the vast majority of cases, Ooma can port over your existing phone number from your current provider without an issue. In fact, 99.8% of all phone numbers in North America can be ported to Ooma! I [...]

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  10. Setting up a conference call is simple and easy. Ooma Office users can get started by placing the first call on hold, dialing a second number and hitting the conference soft key on the phone (if you already have a second call). You’ll receive a free conference bridge and conference number with each Ooma Office account. Each conference bridge is built with 10 individual rooms and each room can hold 10 callers simultaneously, makin [...]

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