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Home > Small Business Phone Systems > Faqs

Ooma Business Phone
Frequently Asked Questions.

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  1. Yes. Nearly all Ooma Office users are able to keep their existing business phone numbers. Phone service providers cannot keep you from porting over your number to another carrier, as it is against updated FCC regulations from September of 2017. In the vast majority of cases, Ooma can port over your existing phone number from your current provider without an issue. In fact, 99.8% of all phone numbers in North America can be ported to Ooma! I [...]

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  2. All you need is an Ooma Office account and a supported iOS or Android device to start making business phone calls from your smartphone.  By using the Ooma Office web portal, you can add your mobile device to your current extension. Go to the iOS or Android app store to download the Ooma Office app. Once downloaded, you are ready to start dialing.  Any time you dial out using the mobile app it will show your main business num [...]

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  3. Ooma Office provides a free mobile app compatible with iOS and Android devices. The Ooma Office mobile app is available to all Ooma Office users with a compatible mobile device and operating system. By downloading the app on your device, you can: Make and receive calls Transfer calls within the Ooma Office system Listen to voicemails Manage your Ooma Office preferences on the go The app transmits calls over your device&rsq [...]

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  4. Setting up a conference call is simple and easy. Ooma Office users can get started by placing the first call on hold, dialing a second number and hitting the conference soft key on the phone (if you already have a second call). You’ll receive a free conference bridge and conference number with each Ooma Office account. Each conference bridge is built with 10 individual rooms and each room can hold 10 callers simultaneously, makin [...]

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  5. Call Forwarding is an essential feature of any growing business, especially if you are operating with multiple departments or locations. With Ooma Office, you have multiple options regarding Call Forwarding:  1. Simulated Ring Option: You can set up a forwarding number, then have both locations ring when that number is dialed.  2. Single Ring Option: You can also simply have the call forwarded to the number without ringing the f [...]

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  6. Ooma Office service is $19.95 per user, per month. There are no contracts and you can cancel at any time. You can easily add additional Ooma Office users as your business grows. You can click here to view a chart that outlines pricing for all products and services that can be added to Ooma Office.  [...]

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  7. After your initial setup, you can expand the Ooma Office system as your business grows and you add new employees. All of your business communications is managed through the Ooma Office Manager web portal, where you can add new extensions. You can choose from the following extension types: User: Assigned to individual employees (including their own unique extension, voicemail, personal phone number, and personalized login for the Ooma Of [...]

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  8. Ooma Office has an intuitive web portal that allows you to scale as your business grows.  For example, if you had 3 phones in your office and needed to add an additional line for a new hire, you would be able to set up their personal extension through their mobile device and download our award-winning mobile app for business calls. These options allow your new employee to get up and running straight away and could also be an excellent [...]

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  9. Cloud-based phone systems use the internet to connect callers with one another. Using Voice Over Internet Protocol (VoIP) technology, telecom providers like Ooma allow business callers to make phone calls from iOS and Android devices using their company’s phone number. As a result, companies get greater flexibility and mobility with their business line that they simply can’t find with traditional business landline phones. Even better [...]

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  10. Clear and effective communication is a powerful engine that helps to propel your business forward. Whether your company has 2 or 200,000 employees, business phone calls are an important tool for meetings, deals, projects, sales effectiveness, and simply getting things done during the work day. The ways in which companies communicate have changed drastically over the years. While thousands of businesses have made the switch to a Vo [...]

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