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Home > Small Business Phone Systems > Faqs

Ooma Office
Frequently Asked Questions.

  1. Call Forwarding is an essential feature of any growing business, especially if you are operating with multiple departments or locations. With Ooma Office, you have multiple options regarding Call Forwarding:  1. Simulated Ring Option: You can set up a forwarding number, then have both locations ring when that number is dialed.  2. Single Ring Option: You can also simply have the call forwarded to the number without ringing the f [...]

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  2. Clear and effective communication is a powerful engine that helps to propel your business forward. Whether your company has 2 or 200,000 employees, business phone calls are an important tool for meetings, deals, projects, sales effectiveness, and simply getting things done during the work day. The ways in which companies communicate have changed drastically over the years. While thousands of businesses have made the switch to a Vo [...]

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  3. Yes. In fact, Ooma offers some of the best rates available for international business dialing. Ooma also offers multiple international calling plans that cater to your international call frequency. Whether you make international calls once a month or every day, there is a plan suited for your business needs. Even more impressive, you can make these international calls from your mobile phone without paying expensive international call ch [...]

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  4. With Ooma Office, you are able to get high-quality business phone service in a variety of ways.  If you currently don't have a hard-wired internet connection everywhere you need a business phone, no problem. Ooma Office can work with regular analog phones using the Ooma Linx, our wireless phone jack. You can place the Ooma Linx anywhere there is an electrical outlet in your office (up to 150 feet from your Ooma Office Base Station) [...]

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  5. It’s remarkably easy to set up Ooma Office - in fact, it usually only takes less than 20 minutes to be up and running. If you are using analog phones, your Ooma Office package comes with: The Ooma Office Base Station 2 Ooma Linx Wireless Phone Jacks Ethernet cable A/C adapter From there, all you need to get set up is a high-speed internet connection, a touch-tone phone and a computer to complete the installation. To [...]

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  6. Ooma Office is designed as an enterprise grade phone system for small businesses and includes a full suite of business features. Key features include: Unlimited calling in the U.S. and Canada Unlimited lines/users with private voicemail A virtual receptionist to automatically greet and direct callers Music-on-hold Ring groups Three-way conference calling Call waiting/Call hold/Call forwarding Conferenc [...]

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  7. Setting up a conference call is simple and easy. Ooma Office users can get started by placing the first call on hold, dialing a second number and hitting the conference soft key on the phone (if you already have a second call). You’ll receive a free conference bridge and conference number with each Ooma Office account. Each conference bridge is built with 10 individual rooms and each room can hold 10 calle [...]

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  8. All you need is an Ooma Office account and a supported iOS or Android device to start making business phone calls from your smartphone.  By using the Ooma Office web portal, you can add your mobile device to your current extension. Go to the iOS or Android app store to download the Ooma Office app. Once downloaded, you are ready to start dialing.  Any time you dial out using the mobile app it will show your main business num [...]

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  9. Ooma Office provides a free mobile app compatible with iOS and Android devices. The Ooma Office mobile app is available to all Ooma Office users with a compatible mobile device and operating system. By downloading the app on your device, you can: Make and receive calls Transfer calls within the Ooma Office phone system Listen to voicemails Manage your Ooma Office preferences on the go The app transmits calls over your devi [...]

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  10. After your initial setup, you can expand the Ooma Office system as your business grows and you add new employees. All of your business communications is managed through the Ooma Office Manager web portal, where you can add new extensions. You can choose from the following extension types: User: Assigned to individual employees (including their own unique extension, voicemail, personal phone number, and pers [...]

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