Ooma Business Blog

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Unlike traditional analog phones, internet (IP) phones work by sending calls over the internet, not a copper landline or a cellular network. With today’s technological advances, an IP phone system is much more compatible with software, offering greater flexibility and control for businesses of all sizes.

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70 percent of customers still contact customer service via phone over other channels of support. What does that mean for your phone system? It better be on point, and AI can help. Check out these AI generated scripts and voicemail greeting prompts.

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The benefits of VoIP can touch every corner of your business, from customer experience to paying the bills. Let’s look at what you can expect with this in-depth exploration of advantages and even some disadvantages of VoIP for business communications.

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Figuring out the best phone system for your business can be a challenge, especially considering the countless terms that you’re bound to run into. Let’s take a look at PBX and VoIP, for instance. Both acronyms describe certain types of phone systems, which leads to the commonly-searched question: Is PBX better than VoIP?

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PCMag readers called it. Each year, PCMag polls its readers for their Business Choice awards and Ooma Office took top honors as the Best Business VoIP Phone Service!

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Virtual systems are simple to install and come with a suite of robust features that can be managed from an intuitive, easy-to-use dashboard. These solutions deliver a host of benefits, including enabling you to provide a better customer service experience and increasing your team’s productivity.