Ooma Business Blog

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Emergency swimming pool phones were offline at three Tennessee apartment complexes, threatening the opening of the pools for the Memorial Day weekend. Learn how Ooma saved the day with AirDial, a POTS line replacement.

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But what exactly is call routing and how does it work? In this guide, we’ll answer those questions, explore the benefits of call routing, and share how your business can get a call routing system.

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With Ooma Office Pro and Ooma Office Pro Plus, you get the Ooma Office desktop app, which is filled with great features that make communication easier. Here’s a look at how you can use the app to help your business.

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As if robocalls bothering us at all hours aren’t bad enough, scam artists are now attempting to abuse the SMS system with huge blasts of unwelcome and often illegal text messages.

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For any call center that strives for total customer satisfaction, First Call Resolution (FCR) is an essential performance metric to know and track. Not only does it give you valuable insight into the effectiveness and efficiency of your call center operations, but attaining FCR also directly impacts the customer experience and your business results.

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It’s easy to confuse call centers with contact centers. Both play an important role in getting current and potential customers the help they need. This comparison explains the differences, points out their challenges, and helps you figure out the best option for your business.