Answer common patient questions; greet and route callers to the right care team member.
Enable your business phone number to ring your office phone, mobile app, and an external device.
Syncs info from your Practice Management System to view patient details while taking or making calls.
All three Ooma Office plans begin with more than 50 essential business phone features that empower you to connect seamlessly with customers and co-workers. If your business requires advanced communication features, get more with Ooma Office Pro and Ooma Office Pro Plus.
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Dental offices need a good dental practice management (DPM) program. With more than a hundred DPM products on the market, it can be daunting to find the best one for your practice. To narrow your search, consult a third-party website like G2 that reviews DPM tools with feedback from actual users. Or consider hiring a dental management consultant for recommendations based on your practice’s unique needs.
Call lists contain the phone numbers of patients who want an appointment as soon as possible and ask to be on a waitlist. You can create a call list manually and call patients whenever someone cancels or misses an appointment. Also, practice management systems often have dental call list features to notify waitlist patients digitally about openings.
Proper scheduling is the key. Estimate how much time it takes for various tasks performed by each team member, not just the dentist, so your scheduler can coordinate patient appointments to make the most efficient use of each team member’s time. Ask patients for permission to communicate via text so you can send them reminders a couple of days before their appointment to avoid wasted time slots. And reminder phone calls the day before an appointment, even if the scheduler only leaves a voice message, are a good way to reduce no-shows.
To provide great customer service, dental practices need a reliable phone system that makes it easy for patients and staff to get the information they need when they need it. Ooma Office delivers with more than 50 business phone features, including a Virtual Receptionist to greet patients after hours or when your receptionist is too busy to pick up. Staff can answer and return calls when they are away from the office with the Ooma Office mobile app—letting patients see the dental office number on their caller ID, not a personal mobile phone number. Learn more about Ooma Office, winner of PC Magazine’s Business Choice award for the Best Business VoIP Phone Service for 10 years in a row.
