Ooma Business Blog

Ooma joins telecom industry fight against SMS text messaging spam

As if robocalls bothering us at all hours aren’t bad enough, scam artists are now attempting to abuse the SMS system with huge blasts of unwelcome and often illegal text messages.

What is a contact center vs. a call center?

It’s easy to confuse call centers with contact centers. Both play an important role in getting current and potential customers the help they need. This comparison explains the differences, points out their challenges, and helps you figure out the best option for your business.

How fax machines work and why they’re still used today

As fax machines improved, so did the transmittal time. This was a boon to businesses that depended on sending or receiving sensitive documents. Fax machines became so popular that “fax” became a verb, as in “Fax me your order and we’ll ship it today.” The sales of stand-alone fax machines peaked in the U.S. in 1997 and three years later in Japan.

Be prepared for the next disaster with Call Forwarding During Device Outages

Whether the power goes out because of unplanned maintenance or natural disasters like hurricanes or heatwaves, you can be confident that you won’t miss any important calls. Here’s how you can stay connected — even when your devices aren’t.

Serve your customers better with Ooma’s Call Recording feature

Call recording has many benefits to businesses of all sizes. Once reserved for large companies, call recording technology has become an affordable feature that any small or mid-size business can now access.