Call Now
Live Chat
Home > Home Phone Service > Faqs

Ooma Home Phone
Frequently Asked Questions.

  1. Many Ooma Telo users are interested in our powerful call blocking features - and for good reason. Anonymous calls, or numbers without caller-ID, aren't just annoying, some of these callers are up to no good. Thankfully, Ooma Telo has got you covered.  To set up anonymous call blocking, follow these steps:  Log into your account on My Ooma and visit the Call Blocking section under the Preferences tab.  Select the anony [...]

    READ MORE
  2. Although unlimited calling is free with Ooma Telo, users are required to pay monthly taxes and fees. Why?  Telecommunication is a highly regulated industry and subject to many laws, regulations and taxes at the city, county, state, province and federal levels. As a result, Ooma charges applicable taxes and fees so that we as a company comply with laws and regulations mandated by the government. These taxes and fees are split into the follow [...]

    READ MORE
  3. Ooma Telo is a device that provides free and low-cost home phone service and home security using your high-speed internet. With the Telo, you can get advanced calling features and more connected services that aren't offered by traditional landlines. To get started, all you need is: A one-time purchase of an Ooma Telo A high-speed internet connection A desire to save money With Ooma, your Telo really is like a smart pho [...]

    READ MORE
  4. There are several options when it comes to Ooma phone numbers. When you register your Ooma Telo online, you have the option to pick any new phone number in almost any U.S. area code (except Alaska). If you prefer to keep your current phone number, do not disconnect to your current phone service. Select a new temporary number for your Ooma service, then submit a request to Ooma to port your current number to your Ooma Telo. Porting your [...]

    READ MORE
  5. Yes, Ooma's home phone service provides 911 calls where supported. When you activate your Ooma Telo device, you must provide a valid address within the country of purchase (either the U.S. or Canada). This address is filed as your service address. When you dial 911, your service address is forwarded to local emergency response personnel so that they can quickly locate you. It is very important to keep your service address up to date so that [...]

    READ MORE
  6. Ooma uses PureVoice HD technology to give you crystal-clear calling and excellent voice quality. In addition, the Ooma Telo is not just another phone, it’s an intelligent platform that provides an entire suite of services to your home, including: Nationwide calling, voicemail, call-waiting and 911 service Optional Premier service with advanced features including the most comprehensive blacklisting to block telemarketers and other [...]

    READ MORE
  7. Ooma's fair use policy includes 5,000 minutes per month for outbound calling, which is more than 80 hours of total talk time. This policy is enforced on a case-by-case basis in the event that the subscriber is clearly abusing the Ooma service (i.e. call centers, commercial purposes, etc.)   The best part? You can enjoy the flexibility of Ooma home phone service plans with no annual contract, it’s easy to set up and you c [...]

    READ MORE
  8. Ooma Basic and Ooma Premier are two distinct service tiers that offer different features. Regardless of whether you choose Basic or Premier service, you can enjoy unlimited free calling in the U.S. and Canada (all you pay are taxes and fees), as well as voicemail access, call waiting, call logs and PureVoice technology that ensures crystal-clear calls.  However, Premier offers a suite of additional home phone features, including:  C [...]

    READ MORE
  9. Although Ooma Basic and Ooma Premier both offer unlimited, nationwide, crystal-clear calling for free, there are some key differences between the two service tiers.  While Ooma Basic costs nothing (all you pay are applicable taxes and fees), Ooma Premier costs less than $10 a month. Both Basic and Premier offer the following features:  Free U.S. or Canada calling Call waiting Call logs E911 service (where available) Voicemail ac [...]

    READ MORE
  10. Many individuals are looking to home VoIP options like Ooma as a replacement to their traditional landline. Even with the rise of mobile use, millions of Americans still want to keep a home VoIP phone for several reasons. Here are a few common ones:  Call blocking: Landlines are notorious for pesky telemarketing calls. Ooma's powerful customizable system blocks more than 1 million telemarketing calls each month, something you typicall [...]

    READ MORE

NEED HELP? LET’S CHAT

Live chat with a helpful salesperson about any of our products.

LIVE CHAT

Stay Connected

Get the latest updates & product offers from Ooma.