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Advanced Analytics

Advanced Call Analytics

Improve productivity and take control with
Advanced Analytics.

Vast Report Library

Vast Report Library

  • Choose from an array of default call reports and customizable templates, such as Calls by DID, user, ring group, queue, call listings and more.
  • Easily sort and arrange reports as desired.
  • Quickly chart data and export reports to Excel.
Easy Clickthrough and Advanced Filters

Easy Clickthrough and Advanced Filters

  • Use powerful and easy drill down capabilities to get to the details you need.
  • Focus reports on any metric using Quick Filters.
  • Preconfigure Advanced Filters and routinely apply to reports simply and conveniently.
Simple to deploy and use

Ability to Automate Reports

  • Save time and be more productive by automating report processes.
  • Automatically send reports to anyone’s email inbox; recipients do not need access to the reporting portal.
Call Recording Playback and Download

Call Recording Playback and Download

  • Easily view a call’s entire lifecycle from cradle to grave.
  • Get complete call details, on call segments and phases of calls: Ringing, talking, hold and more.
  • Playback and download call recordings, provide access to individual users.
Real-time Wallboards

Real-time Wallboards

  • Help teams visualize successes and spotlight improvement areas.
  • See live calls including call queuing and live agent status.
  • Easily customize wallboards with your company logo, colors, and brand imagery.
  • Send alerts to managers as metrics fall out of range.
  • Use Amazon FireTV to render a wallboard without a PC.

Get the advanced VoIP call reporting you need to drive employee
and organizational performance.

Call 877-345-8847