The award for Best Business VoIP Phone Service in 2024 goes to … Ooma Office!

Jim Gustke profile image May 21, 2024 | 5 min read

Every year, PCMag polls its readers for their Business Choice awards and we’re proud to say Ooma Office took top honors as the Best Business VoIP Phone Service in 2024. “Ooma once again dominates our survey and outscores its competitors in practically every category,” wrote PCMag in its story about the award. “The IT administrators who deploy and manage the service for their companies also rate it well above the competition in almost every qualitative measure we poll for.”

Ooma had some stiff competition—17 services were surveyed in the Best Business VoIP Phone Service category. PCMag explained, “Among all those companies competing, Silicon Valley-based Ooma reigns supreme as our top-rated VoIP provider.”

Now that’s what I call a ringing endorsement!

In addition to asking readers to rate 15 metrics, this year’s survey included questions aimed at information technology managers. “There’s a whole layer to VoIP services that general users don’t have to consider: How well does that office VoIP work for the IT managers who have to deploy and maintain it,” PCMag said. “For the IT staff who took the Business Choice VoIP survey, the answers are very familiar. Ooma again dominates the standing with a plethora of high scores, in particular for cost, ease of use, call quality, security, and email integration with the platform. It’s the service IT managers prefer by a wide margin.”

We’re honored that PCMag’s readers, from small business owners to professional IT managers, regard Ooma as rising above the usual split between phone services that are either under-featured for small businesses or overly complex for larger organizations. It’s gratifying to win PCMag’s Business Choice 2024 Award for business VoIP because it comes from the people who trust us every day to provide a dependable communications system. We are committed to keep the loyalty of our customers by continually improving Ooma Office.

We love when our customers are excited to share their experiences. Here are our scores (10 is the highest) in the 15 PCMag categories.

Overall Satisfaction 8.6

Install 8.8

Cost 8.9

Reliability 8.8

Ease of Use 8.9

Tech Support 8.4

Call Quality 8.9

System Management 8.8

Mobile Support 8.6

Softphone Support 8.3

Security Features 8.7

Fax Features 8.5

Email Integration 9.0

CRM Integration 8.2

Likelihood to Recommend 8.7

Since we don’t know who participated in the PCMag survey that earned Ooma Office the PC Mag Business Choice award for the 11th year in a row, here are reviews from Ooma Office customers who took the time to share their experiences on our website:

Better with age…

“I’ve been with Ooma from day one, starting with a home and upgrading to a office/home system with multiple lines when it became available. The system had always been dependable, the support excellent, but recently new features have been added that make it an unbeatable offer for SMBs. Highly recommended.”
Serge J.

Much preferred to our prior carrier!

“Our small law firm switched to Ooma when we became very dissatisfied with the large carrier we had been dealing with for years. What the large company simply couldn’t get right, Ooma accomplished immediately. The phone equipment is good quality and easy to use. The sound quality and reception are above average. Their website is super-easy to use, which makes quick, in-the-moment changes simple and effective. The sound quality of the emailed voice messages is clear. So far, every fax has gone through fast and without a hitch. Unlike the large carrier we had so much difficulty with, Ooma gets is all right. We hope they can keep up the great work, so we can keep using their superior service for many years to come.”
Louisa

Ooma First!

“A pleasure to call Ooma when I have a question as they always fix my issue, whatever it may be.”
Tamara M.

More than I could have asked for…

“I am thrilled with my phone services for my office. I love that we can check voicemails via our email and I look forward to even adding to my services in the future. So far for the quality and price this service is more than we could have asked for at this time.”
Jessica D.

Best in the business

“Ooma gets the job done. I appreciate the convenience of being able to accept calls on my cell phone via the Ooma app. Call quality is always top-notch and customer service is exceptional.”
Noe R.

Great!

“I’ve used many VOIP office phone platforms. This is by far the best! Thank you!”
Jamie S.

Super user friendly. Beyond bang for the buck.

“I started a home based business and went with Ooma for business number and virtual meetings. Loving it so far and I agree, the ease of set up is remarkable. Still learning but off to a very good start. Very satisfied so far.”
Liz V. J.

Fantastic sales experience: Chris and Ron are rockstars

“Usually shopping for business software is not an enjoyable experience, especially when you have to speak with a sales rep. I’ve been looking for a VOIP provider for my CPA firm and have spoken to a few companies. When Chris from Ooma asked me to call, I took a deep breath and dialed. Right off the bat he asked how I was doing with the storm (Hurricane Ian is bearing down on FL). I spoke with a rep from another company earlier and they didn’t mention it. In the email before I called, Chris detailed all of the taxes and fees with an explanation of each one. The reps at the other “top” VOIP providers didn’t mention these fees and when I asked only told me they were “telecom taxes and fees”. Finally, Ooma has vanity numbers available. It’s not a huge deal but a nice touch. I saw a good one online but Chris wasn’t able to access it in his database. So, he called the Director of Sales, Ron, and they found a solution to get me that number. Fantastic service gentlemen. You’ve not only won a customer and made a sale, but I will definitely tell any friends/clients/associates if they need a VOIP system to call Chris at Ooma.”
Mark K.

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