The award for Top VoIP Provider in 2025 goes to … Ooma!
 | April 10, 2025 | 4 min read |
The award for Top VoIP Provider in 2025 goes to … Ooma!
It’s that time of year—the PCMag Business Choice awards season. Every year, PCMag polls its readers for their Business Choice awards and we’re grinning ear-to-ear because Ooma scored big-time as the Top VoIP Provider in 2025. Not only was this our twelfth straight PCMag win, but Ooma received higher scores than they did last year in every one of the 15 PCMag categories measured.
Ooma had some stiff competition this year with finalists including Cisco, Microsoft Teams, Mitel, RingCentral and Zoom.
“While some things may change—like how people use VoIP, with it appearing more than ever as an app-based connection method for smartphones, for example—one thing stays the same in our results: Ooma is our readers’ top pick,” PCMag Senior Editor Eric Griffith wrote in his feature about the award. “This is 12 consecutive wins for Ooma going all the way back to 2014, when we started asking about VoIP providers in PCMag Business Choice surveys.”
Now that’s what I call a ringing endorsement!
For the first time, PCMag’s Business Choice award included VoIP Services for Home Offices. “The huge shift to working from home during and after the pandemic is slowly reversing, but there are still enough people doing their jobs remotely to ask which brand employees prefer for VoIP in their home offices,” Griffen said in his PCMag article. “Ooma, their top pick, doesn’t share the spotlight with any other vendor in the work-from-home category. Its lowest rating is 8.9 for CRM integration, but it has particularly notable scores for setup, reliability, ease of use, and call quality.”
Here at Ooma, we are truly honored and appreciative that Ooma’s customers are so delighted with our service and took the time to share their enthusiasm with PCMag. It’s especially rewarding to be recognized as the leader across the spectrum from home office to large IT-supported organizations. And the best is still to come—we are committed to keep the loyalty of our customers by continually improving Ooma Office.
2025 PCMag scores
Here are Ooma’s scores (10 is the highest) in the 15 PCMag categories.
Overall Satisfaction 9.0
Setup 9.1
Cost 9.2
Reliability 9.0
Ease of Use 9.1
Tech Support 8.8
Call Quality 9.1
System Management 8.9
Mobile Support 8.8
Softphone Support 8.8
Security Features 8.9
Fax Features 8.9
Email Integration 9.2
CRM Integration 8.7
Likelihood to Recommend 9.0
Ooma Office reviews
Since we don’t know who participated in the PCMag survey that earned Ooma Office the PC Mag Business Choice award, here are reviews from Ooma Office customers who took the time to share their experiences on our website:
Great service
★★★★★
“Ooma is wonderful, will recommend to everyone.“
Imran K.
I love answering my home phone numbers in my car
★★★★★
“We had two land lines with two numbers. The challenge is we live in the country and the phone junction boxes end up under snow and ice. The sound quality varies day to day with it not working at all. The phone company doesn’t want to invest money upgrading the lines as people are dropping land lines. We recently got fibre so VOIP was now an option. The 2 OOMA phones were trivial to install along with the app on our iPhones. Once our numbers were moved we can receive calls to the OOMA phones on our Apple Car Play in our car. The sound quality is AMAZING. I am very happy we went OOMA.”
Rich H.
Ooma Office Phone Review
★★★★★
“Overall, I’m very happy with my Ooma office phone service. It’s been a great fit for my business, though I do wish the process for adding features was a bit more user-friendly. That said, I’m adjusting and enjoying the service more as I get familiar with it. The feature I’m most impressed with is the text messaging option. As a Life Insurance Agency, many of my clients prefer texting over calling, as it allows them to respond while at work or when they’re busy. This has made communication much easier and more efficient for both my clients and me. So far, the Ooma experience has been very good, and I’m looking forward to learning more and making the most out of all the features it offers.“
Kimberly N.
Great phone service
★★★★★
“Just all around great service. Easy to setup and use. Would recommend to everyone.”
Gregory M.
AWESOME SERVICE
★★★★★
“I LOVE THIS”
Willie R.
The Best
★★★★★
“Staff has been amazing helping with set up and working us though the things we don’t know. Best business phone service we have ever had.”
Stephanie B.
Highly recommend
★★★★★
“Best serviced, best products! Customer service is fantastic and will continue to help until the problem until I am satisfied. Highly recommend.”
Cynthia B.
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Jim Gustke, vice president of marketing at Ooma, has a wealth of experience at the intersection of consumer and technology marketing. As vice president of marketing for Intuit, he helped lead the reinvention of Quicken and launch the first SaaS version of the popular personal finance software. Prior to Intuit, he was responsible for business unit management, global branding and product marketing at Lexar Media, helping grow the flash memory company to over $850 million before its acquisition by Micron Technology. He also served as the founding vice president of marketing for Ofoto, an online photography service, acquired by Eastman Kodak in 2001. A pioneer in internet marketing, he joined America Online in 1996 as the marketing leader for GNN, the company’s first Internet Service Provider, and in 1995, as a marketing manager at Polaroid Corporation, he led the team that launched the company’s first corporate website.
