Question 1

What differentiates Ooma AirDial from other POTS replacement solutions?

Accepted Answer

Ooma AirDial is a proven, innovative, all-in-one solution that delivers many benefits and was recently recognized by UC Awards as the best End Point Solution for 2022.

First, organizations can save significant money on their monthly POTS invoices and keep using their existing and expensive devices.

The Ooma AirDial unit is very easy to install; simply attach the unit to the wall or place on flat surface. Ooma remotely manages the solution so organizations always get automatic software updates and system monitoring.

Organizations can also utilize our intuitive web-based admin portal to manage all locations and devices connected to the network. You can even receive SMS and email alerts should any device go offline or when the Ooma AirDial backup batteries need to be replaced. Speaking of the backup battery, the backup battery powers Ooma AirDial for at least 8 hours during an outage.

Ooma AirDial offers a quick and efficient migration; we can even help conduct a thorough site survey to determine optimum coverage.

This all-inclusive solution enables organizations to resolve all POTS challenges with a single provider. Get everything - hardware, data and phone service - from Ooma. Best of all, you’ll have peace-of-mind knowing that there will be zero monthly invoice surprises.

Question 2

How is Ooma AirDial designed?

Accepted Answer

Ooma AirDial is a single box, multi-application solution for a wide range of critical alarm, safety, building access and fax devices.

AirDial features a rugged, industrial design that can be placed in just about any interior building. AirDial features heat-sink and optimal ventilation which allows fan-less cooling.

Installation is as simple as mounting the unit on a wall or placing on a flat surface. Performance is not degraded either way you choose to deploy AirDial.

AirDial’s LCD display always shows signal strength, WAN status, battery power and line activity.

Question 3

How many lines does each box support?

Accepted Answer

Each Ooma AirDial device supports four FXS ports. Each line allows configuration for phone number, name (ex., elevator #1 call box), service address, forwarding options, service address and calling mode.

Question 4

Can I port existing numbers over?

Accepted Answer

Yes, telephone number transfers (porting) can be initiated by contacting the Ooma Customer Support Team or making the port request through the online Remote Device Management portal.

Question 5

Do I bring my own data plan?

Accepted Answer

Yes, but service reliability might not be assured as it might not meet the regulatory MFVN compliance requirements. Also, if anyone wants to BYOS then the data plan should support minimum 2GB/month and ideally unlimited data, since consumption is based on usage. We have seen some panels placing calls ever 30 seconds which results in several 1000s of calls per month.

Question 6

What if there’s no coverage, can it use other carriers (BYO-SIM)?

Accepted Answer

Yes, Ooma AirDial will work with any LTE operator in North America. In the event of coverage issues, Ooma can also provide resolutions, ranging from alternate antennas, external antennas and alternate carrier options.

Question 7

How does failover work between the wired WAN and wireless LTE?

Accepted Answer

With Ooma AirDial, LTE is always attached and connected, so if Ooma AirDial is also connected on Ethernet WAN then Ethernet is used as primary interface for all data traffic, and if the ethernet link is lost, then the device fails over to LTE. However, if the ethernet is not connected then LTE is used for all data traffic.

Question 8

How do I set Ooma AirDial up?

Accepted Answer

Create an Ooma AirDial user account.
Select Activate Device from the upper-right part of the device list screen.
Select phone numbers and choose the settings for all the lines that you'd like to enable on the AirDial device.

Question 9

Can Ooma AirDial be mounted horizontally or vertically?

Accepted Answer

Ooma AirDial is simple to deploy; simply attach the Ooma AirDial unit to any wall or place on flat surface.

Question 10

Can the antennae be separated from the Ooma AirDial unit?

Accepted Answer

Yes, Ooma AirDial uses external antennas that are mounted using BNC connector and can be substituted by alternate compatible antennas.

Question 11

Does Ooma AirDial support modems?

Accepted Answer

Yes, an Ethernet cable can connect directly to a modem.

Question 12

How does Ooma AirDial provide secure communications over the Internet?

Accepted Answer

Ooma AirDial routes all communications over network paths that are proactively managed and maintained by MFVN-compliant providers. Ooma partners closely with our cellular providers to create a direct Ethernet connection to the Ooma MFVN network in a shared data center.

From Ooma’s data center, traffic is passed to an MFVN-compliant gateway provider, again with a direct hardwired connection in a shared data center. Our gateway partner then terminates the call to the PSTN (Public Switched Telephone Network).

This set of direct connections is designed so that Ooma AirDial communications will not cross the public internet. This is a critical feature of the Ooma AirDial architecture that is different from many VoIP solutions. In many competing solutions, traffic is handed off to the public internet for one or more legs of the path.

Question 13

What wireless carrier certifications does Ooma AirDial have?

Accepted Answer

Ooma AirDial is certified with T-Mobile, AT&T, U.S. Cellular and PTCRB.

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