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Home > Small Business Phone Systems > Hold Music
Music on hold icon

Hold music with Ooma Office.

This versatile feature keeps your customers from sitting in silence while they are on hold. There are multiple options and settings you can choose from with this feature – read below to learn more.

Music on hold hero image

On hold music basics.

Anytime that you put your customers on hold, they will hear the audio file that you have uploaded in Ooma Office Manager. You can upload one audio file to Music on Hold at a time, and your file should be no more than 5mb in size.

Many customers take the opportunity to record and upload their own personalized files that contain basic information like operating hours, or current and upcoming promotions. You can also upload a music file if you have permission to use the song.

Setting up music.

This feature can be added to your Ooma Office setup by following these instructions:

  1. Log into your Ooma Office Manager account and navigate to Settings.
  2. Click System. A main dropdown menu should appear (see image below).
  3. Click on the Music tab. You should see a dropdown for both Hold Music and Transfer Music.
  4. Under Hold Music, you can choose from the following options: Play Silence, Play Text Announcement and Play Audio File.
  5. Under Transfer Music, you can choose from the following options: Play Ringback Tone, Play Text Announcement and Play Audio File.
  6. Keep in mind if you want to upload an audio file, the Ooma Office system can only process mp3 or wav files up to 5MB.
  7. Click Save once you are done.

There are many other great Ooma Office features built for small business.

Watch the video below to learn more:

Ooma Office mobility features video

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Yealink W56H + W60 Base
-Wireless Phone Bundle Offer-

  • Portable handset plus base station
    with 30 hours of talk time.
  • Call volume: Low
  • Good for restaurants, auto shops and other businesses with roving employees. [..more]
Business Phone Starter Pack

Base Station Pack
-Analog Phone Offer-

Comes with:
  • Ooma Office Refurb Base Station (1)
  • Wireless extensions (1)
  • *Compatible with existing analog phones
Ooma DP1-O plus Base Station Bundle

Work From Home Pack
-Save $60-

  • Ooma Office Refurb Base Station (1)
  • Ooma DP1 Desk Phone
  • Good for home businesses.
  • Requires Ooma Base Station. [..]