As more businesses embrace digital technology, there are countless ways for sales representatives to engage with prospects. Email, social media and in-person meetings all have their place, but for most organizations, vital revenue-driving interactions still occur over the telephone. Great sales strategies also include a business communications system with built-in productivity solutions that unify your sales activities and CRM.
The Ooma Enterprise phone system , rooted in cloud VoIP technology, helps sales managers by offering a set of tools that enhance sales productivity and empower managers with data.
The Ooma Enterprise solution is integrated with your CRM to simplify life for your sales team and provide valuable intelligence for managers. With features like click-to-dial and automated call logging, the CRM becomes a way of life for sales reps and adoption increases. We provide out-of-the-box integration with the most popular CRM packages, including Salesforce and Microsoft Dynamics.
Click-to-dial: Start a call from within the CRM anytime a phone number is available. The click-to-dial feature saves 15-30 seconds per call and also reduces dialing errors. This means that your salespeople can spend less time dialing and spend more time focused on core functions.
Inbound screen pops: Inbound screen pops provide instant visibility of who is calling. Relevant contact information is displayed before the call is answered.
20/20 activity view: Call records are captured in the Lead or Contact record for all calls made from Ooma Enterprise. Get a more detailed and accurate view of customer calls.
Workspace transfer: With the workspace transfer feature, service agents are able to transfer the entire user workspace along with the phone call for an optimized customer service experience. If you’re interested in learning more about how your phone system can be transformed into a powerful tool for sales effectiveness, get in touch with one of our experts today.