Ooma Business Blog

Take a look at our collection of blogs, guides and tutorials.
Ooma joins telecom industry fight against <span class=text-nowrap>SMS text messaging spam</span> - blog post image

Ooma joins telecom industry fight against SMS text messaging spam

By Roy Calvo|March 20, 2023
As if robocalls bothering us at all hours aren’t bad enough, scam artists are now attempting to abuse the SMS system with huge blasts of unwelcome and often illegal text messages.

Complete Guide to First Call Resolution and Tips to Attain it - blog post image

Complete Guide to First Call Resolution and Tips to Attain it

By Diane Balogh|March 2, 2023
For any call center that strives for total customer satisfaction, First Call Resolution (FCR) is an essential performance metric to know and track. Not only does it give you valuable insight into the effectiveness and efficiency of your call center operations, but attaining FCR also directly impacts the customer experience and your business results.

What is a contact center vs. a call center? - blog post image

What is a contact center vs. a call center?

By Diane Balogh|March 1, 2023
It’s easy to confuse call centers with contact centers. Both play an important role in getting current and potential customers the help they need. This comparison explains the differences, points out their challenges, and helps you figure out the best option for your business.

How Ooma AirDial’s Remote Device Management puts you in the driver’s seat - blog post image

How Ooma AirDial’s Remote Device Management puts you in the driver’s seat

By Thad White|February 23, 2023
IT managers like you are very busy people and don’t want to leave their desks without good reason. In other words, you want to be in the driver’s seat without actually having to drive anywhere. That’s the beauty of Remote Device Management (RDM) for the Ooma AirDial POTS replacement solution.

Choosing a cloud phone system in 2023 - blog post image

Choosing a cloud phone system in 2023

By Ayesha Emad|December 21, 2022
Implementing cloud communications systems can have a multi-level impact on businesses. On the finance side, it can lower costs. Operationally, it expands your phone system to go beyond desk phones. It can provide the tools for better customer relations.

Grow your business
for half the price.

Buy One Get One IP Phone - Ooma 2602

Buy 1 Ooma 2602 IP phone,
get 1 free.

$59.99
Save: $60
Risk-free 30-day return
Add to Cart