Ooma Business Blog

Ooma joins telecom industry fight against SMS text messaging spam

As if robocalls bothering us at all hours aren’t bad enough, scam artists are now attempting to abuse the SMS system with huge blasts of unwelcome and often illegal text messages.

Complete Guide to First Call Resolution and Tips to Attain it

For any call center that strives for total customer satisfaction, First Call Resolution (FCR) is an essential performance metric to know and track. Not only does it give you valuable insight into the effectiveness and efficiency of your call center operations, but attaining FCR also directly impacts the customer experience and your business results.

What is a contact center vs. a call center?

It’s easy to confuse call centers with contact centers. Both play an important role in getting current and potential customers the help they need. This comparison explains the differences, points out their challenges, and helps you figure out the best option for your business.

How Ooma AirDial’s Remote Device Management puts you in the driver’s seat

IT managers like you are very busy people and don’t want to leave their desks without good reason. In other words, you want to be in the driver’s seat without actually having to drive anywhere. That’s the beauty of Remote Device Management (RDM) for the Ooma AirDial POTS replacement solution.

Choosing a cloud phone system in 2023

Implementing cloud communications systems can have a multi-level impact on businesses. On the finance side, it can lower costs. Operationally, it expands your phone system to go beyond desk phones. It can provide the tools for better customer relations.