Ooma Business Blog

What is call routing? - blog post image

What is call routing?

May 31, 2023

But what exactly is call routing and how does it work? In this guide, we’ll answer those questions, explore the benefits of call routing, and share how your business can get a call routing system.
How to get the most out of the Ooma Office desktop app - blog post image

How to get the most out of the Ooma Office desktop app

April 7, 2023

With Ooma Office Pro and Ooma Office Pro Plus, you get the Ooma Office desktop app, which is filled with great features that make communication easier. Here’s a look at how you can use the app to help your business.
The award for Best Business VoIP Phone Service in 2023 goes to… Ooma Office for the tenth year in a row! - blog post image

The award for Best Business VoIP Phone Service in 2023 goes to… Ooma Office for the tenth year in a row!

March 28, 2023

PCMag readers called it. Each year, PCMag polls its readers for their Business Choice awards and Ooma Office took top honors as the Best Business VoIP Phone Service for the tenth straight year.
Ooma joins telecom industry fight against <span class=text-nowrap>SMS text messaging spam</span> - blog post image

Ooma joins telecom industry fight against SMS text messaging spam

March 20, 2023

As if robocalls bothering us at all hours aren’t bad enough, scam artists are now attempting to abuse the SMS system with huge blasts of unwelcome and often illegal text messages.
Complete Guide to First Call Resolution and Tips to Attain it - blog post image

Complete Guide to First Call Resolution and Tips to Attain it

March 2, 2023

For any call center that strives for total customer satisfaction, First Call Resolution (FCR) is an essential performance metric to know and track. Not only does it give you valuable insight into the effectiveness and efficiency of your call center operations, but attaining FCR also directly impacts the customer experience and your business results.
What is a contact center vs. a call center? - blog post image

What is a contact center vs. a call center?

March 1, 2023

It’s easy to confuse call centers with contact centers. Both play an important role in getting current and potential customers the help they need. This comparison explains the differences, points out their challenges, and helps you figure out the best option for your business.