Ooma Business Blog

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It’s easy to confuse call centers with contact centers. Both play an important role in getting current and potential customers the help they need. This comparison explains the differences, points out their challenges, and helps you figure out the best option for your business.

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IT managers like you are very busy people and don’t want to leave their desks without good reason. In other words, you want to be in the driver’s seat without actually having to drive anywhere. That’s the beauty of Remote Device Management (RDM) for the Ooma AirDial POTS replacement solution.

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Hosted phone systems have been the system of choice for countless big and small businesses these past few years and rightfully so. Also referred to as a cloud phone system, cloud PBX, virtual PBX or hosted PBX, a hosted phone system takes the hassle out of managing an on-site phone system by delegating that responsibility to a third-party provider.

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Whether you’re setting up a new business or preparing to take your existing small business to the next level, you need to get a business phone number. Provided you know what to look for, getting a business phone number should be a smooth process you can complete in no time at all. In this guide, we’ll cover everything you need to know to choose the best business phone solution.

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Not sure what a POTS line is? We don’t blame you. With the recent domination of wireless and VoIP (Voice over Internet Protocol) phone services, POTS, or Plain Old Telephone Service, has become less prevalent in today’s world.

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Whether the power goes out because of unplanned maintenance or natural disasters like hurricanes or heatwaves, you can be confident that you won’t miss any important calls. Here’s how you can stay connected — even when your devices aren’t.