Ooma Business Blog

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Microsoft Teams Direct Routing makes it possible for organizations to connect Teams to their business phone system, allowing users to make and receive external calls directly within the Teams interface. This integration streamlines communication, enhances accessibility and allows for a much more cohesive user experience.

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People are growing more connected every day, and we owe much of this trend to cell phones. Although desktop computers have more capacity and horsepower, smartphones can do much of the same activity at this point. Cell phones are small but mighty…

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With the rise of cloud-based telephony solutions, ensuring a secure and optimized communication environment has become more important than ever. Enter session border controllers, or SBCs. These network elements play a crucial role in managing and securing the flow of real-time communication sessions.

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As fax machines improved, so did the transmittal time. This was a boon to businesses that depended on sending or receiving sensitive documents. Fax machines became so popular that “fax” became a verb, as in “Fax me your order and we’ll ship it today.” The sales of stand-alone fax machines peaked in the U.S. in 1997 and three years later in Japan.

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Understandably, UCaaS cost is top-of-mind when transitioning to a cloud-based unified communications solution. In general, as-a-service solutions are considered cost-effective alternatives to on-premises systems.

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The key communication tool in all insurance agencies is still the telephone. So how do you master your insurance phone calls and business phone system? In this post, we’ll take a look at what makes phone calls effective and how you can get a phone system that will help you and your staff be more productive and provide a stellar client experience.