A full front-desk solution with intelligent call handling, the AI Receptionist is a top-tier telephone system that answers every call professionally. Routing callers, answering questions, scheduling appointments, and capturing messages is all in a day’s work, both during and after business hours. Unlike the Virtual Receptionist and the AI Answering Service, the AI Receptionist can handle complex customer interactions almost as naturally as a real person.

In addition to providing a smooth customer experience, the AI Receptionist transcribes and summarizes every call. This information is available in Ooma Office Manager for customers in the Pro Plus tier. If there’s something that requires escalation, the AI Receptionist can notify the correct person or people based on the call topic and urgency.

The AI Receptionist supports unlimited agents, each with its own customized setup.

Here are some example use cases where the AI Receptionist can complement a business:

  • The AI Receptionist can book appointments, answer common questions, and route urgent calls to on-call personnel
  • A business can upload frequently asked questions about availability, policy, and pricing to reduce calls that are ultimately forwarded to a member of the staff
  • Calls about scheduling, pricing, memberships, and more can be intercepted by the AI Receptionist, who will only reach out to the appropriate person if necessary
  • Businesses with multiple locations can each have their own customized AI Receptionist agent

The AI Receptionist is available for accounts in any Ooma Office service tier for an additional monthly price.

Choose an article below to learn more about the AI Receptionist:

Directing Calls

Managing the AI Receptionist Service

Schedule