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Small Business Resources / How To

How to switch between the AI Receptionist and the AI Answering Service

Last Updated: October 12, 2026

If you’ve been using the AI Answering Service and you’d like to tap into the fuller capabilities of the AI Receptionist, you can upgrade by following these instructions:

  1. Log in to Ooma Office Manager as an administrator and navigate to the Settings section.
  2. Go to Ooma AI.
  3. Choose Voice Assistants
  4. You should be able to upgrade by <>

If you find that you’re not using the full capabilities of the AI Receptionist, it is possible to move to the AI Answering Service. To do this, please call our Customer Care Team.

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