Ooma Office
Frequently Asked Questions.

Access to call logs depends on your role within Ooma Office: End users can view only the call activity associated with their own extension. Administrators can view company-wide call logs, including internal, incoming, and outgoing calls.Call recordings (if enabled) follow the same access rules — only users with permission can play or download recordings.Ooma does not share call-log or call-recording data with third parties except a [...]

Call logs offer multiple business benefits: Integrate with your CRM so every call is logged under the customer’s profile, providing context for past interactions and helping deliver more personalized service. Visualize calling trends such as peak call times, average call durations, and call volume per employee, which helps with staffing decisions and resource planning. Use recorded calls for training, quality control, or compliance nee [...]

      Log in to the Ooma Office admin account via  office.ooma.com.       From the Dashboard, view the Call Logs section — this will list recent calling activity     across the entire company (internal calls and external incoming/outgoing calls).       Use the View menu to select all calls or apply filters (for example, only incoming or internal).       You can [...]

You can of course take a look at your call logs right in your desktop or mobile app, but you can also access your call logs on the web: Log into the Ooma Office End User Portal (or use the Ooma desktop app). Navigate to the Dashboard tab to see an overview of recent call history. For a more detailed breakdown, go to the Call Logs section, where you can search by name or number, filter by call type (incoming, outgoing, missed), and review cal [...]

Call Logs: Ooma retains call-history data for the duration of your account and uses it to provide reporting, analytics, and troubleshooting support. Call Recordings: If your account includes the call-recording feature, recordings are retained for 90 days by default. Users and admins may download recordings locally if longer retention is required for compliance or business needs. For businesses with strict privacy or regulat [...]

For maximum insight, consider pairing call logs with call recording (if compliance allows it) to enable call review, quality assurance, and training. Export call logs periodically (via CSV) to integrate with CRMs, run analytics, or maintain a backup of your company’s call history. Use the Call Resolution data (available with Pro) to monitor responsiveness — high unanswered call counts or voicemail rates may [...]

Yes. In both individual extension logs and company-wide logs, you can use the search box to search by name or phone number. You can also filter call logs by type (incoming, outgoing, missed, internal) using the “View” menu and select a date range. [...]

Yes — if you are an account administrator, internal calls (calls between extensions within your company) are included in the call logs, along with external incoming and outgoing calls. [...]

The Call Resolution field (available to Pro admins) captures how a call was handled: Answered by a user — applies to direct calls as well as ring group, queue, or virtual receptionist calls Sent to voicemail Disconnected — the caller hung up before the call was answered or sent to voicemail Unanswered — the call was neither answered nor sent to voicemail For outgoing calls, available statuses inc [...]

For accounts using the call-recording feature under the Pro plan, recordings are stored for 90 days. Users/admins can replay or download recordings from the call logs interface (provided the call was recorded). [...]