Thank you!
An Ooma Office Sales Representative will be in touch shortly.
If you do not receive the call within a few minutes, please call: 877-353-5185
Home > Small Business Phone Systems > Faqs > What Types of Calls and Call Statuses Are Recorded Under Call Resolution
What types of calls and call statuses are recorded under “Call Resolution”?
The Call Resolution field (available to Pro admins) captures how a call was handled:
- Answered by a user — applies to direct calls as well as ring group, queue, or virtual receptionist calls
- Sent to voicemail
- Disconnected — the caller hung up before the call was answered or sent to voicemail
- Unanswered — the call was neither answered nor sent to voicemail
For outgoing calls, available statuses include Call Complete (answered or sent to voicemail) and Call Unanswered.
Other related questions...
Customize Your Phone System
How many employees will use a phone?
Do you have internet ports (hardwired) everywhere you want a phone?
Do you need Wi-Fi cordless phones?
Do you need a separate conference phone?
Do you want to connect a physical fax machine?