Ooma Blog

6 Wireless VoIP Headset Picks for 2023. - blog post image

6 Wireless VoIP Headset Picks for 2023.

September 12, 2023

Maybe there’s an echo that’s draining your focus, or one of your colleagues is chatting loudly with someone else right next to you. All these problems are irritating for both parties, disturb your workflow and just seem plain unprofessional. That’s where VoIP phone headsets come into play. VoIP headsets reduce the chances of poor quality calls and prevent you from hearing the distractions around you.
Mastering business communications: the ultimate guide to business phone etiquette - blog post image

Mastering business communications: the ultimate guide to business phone etiquette

September 5, 2023

Telephone etiquette is how you conduct yourself on a phone call. Historically there have been distinct do’s and don’ts for telephone etiquette. With the emergence of mobile devices, things are definitely more relaxed these days. However, it’s still crucial to use proper phone etiquette for business conversations.
How to make your business voicemail productive, flexible and smart - blog post image

How to make your business voicemail productive, flexible and smart

July 21, 2023

The best way to get the most out of your business voicemail is simple, though it may involve some retraining for your team: respond ASAP. If you listen to a message while multitasking, it’s easy to forget to respond. Not a great way to make callers feel you care.
Got vague voicemail? Here are 5 tips & 5 scripts to create professional voicemail greetings - blog post image

Got vague voicemail? Here are 5 tips & 5 scripts to create professional voicemail greetings

June 21, 2023

If you’re a new business owner, you may have no clue where to start. Fret not: You’ve come to the right place. It’s always easier to do something new (especially if it’s mildly technical) with a guide you can tweak to fit your particular needs. Your best professional voicemail greeting will be like a 24/7 receptionist who never makes mistakes or take breaks. How do you create such a “person”?
Tips and tricks for the best voicemail greeting scripts for medical and dental offices - blog post image

Tips and tricks for the best voicemail greeting scripts for medical and dental offices

June 20, 2023

As a medical professional, you know the importance of being a good communicator. You must explain complex medical and dental problems to patients in a way that they understand. You also need empathy to support them if it’s bad news.
Complete Guide to First Call Resolution and Tips to Attain it - blog post image

Complete Guide to First Call Resolution and Tips to Attain it

March 2, 2023

For any call center that strives for total customer satisfaction, First Call Resolution (FCR) is an essential performance metric to know and track. Not only does it give you valuable insight into the effectiveness and efficiency of your call center operations, but attaining FCR also directly impacts the customer experience and your business results.