Ooma Blog

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Cold calls and follow-ups are notoriously difficult, but you can use AI to craft sales scripts that can take your organization to a new level. We’ll go over what that means and get you started with some great prompts you can use to get results.

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Unlike traditional analog phones, internet (IP) phones work by sending calls over the internet, not a copper landline or a cellular network. With today’s technological advances, an IP phone system is much more compatible with software, offering greater flexibility and control for businesses of all sizes.

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Bad customer service can haunt your business long after the moment passes. From mix-ups and unhelpful staff to viral PR nightmares, these real-life stories show how small missteps can damage trust—and how simple fixes can turn a bad experience into lasting loyalty.

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Call forwarding is one of the simplest ways to stay responsive and professional. Learn what it is, how it works, and how to set it up through Ooma Office to keep your business running smoothly—no matter where you are or what is happening around you.

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Menu edits and service updates don’t have to scare off regulars. This guide shows how to gather feedback, plan changes, communicate clearly across channels, and boost loyalty with smart offers—so guests feel informed, valued, and excited to come back.

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Ooma Office now saves text message history directly in AgencyZoom, giving insurance agents instant access to past customer conversations. By viewing text details alongside call notes, agents can provide faster, more personalized service without making customers repeat themselves. Available for Ooma Office Pro Plus users, this feature boosts efficiency and is also supported in Pipedrive and SugarCRM integrations.