Ooma Blog

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RCS and SMS both power business texting—but they serve different purposes. Learn how they compare, where each excels, and how to use them together for better customer communication.

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Video depositions and virtual legal proceedings are here to stay. Learn how attorneys can prepare their space, tech, clients, and presentation to appear professional and avoid common videoconferencing mistakes.

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Insurance claims are often slowed down by poor communication. This post explains how SMS and VoIP can streamline claim updates, reminders, and call routing to improve efficiency and the policyholder experience.

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Cold calls and follow-ups are notoriously difficult, but you can use AI to craft sales scripts that can take your organization to a new level. We’ll go over what that means and get you started with some great prompts you can use to get results.

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Unlike traditional analog phones, internet (IP) phones work by sending calls over the internet, not a copper landline or a cellular network. With today’s technological advances, an IP phone system is much more compatible with software, offering greater flexibility and control for businesses of all sizes.

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Bad customer service can haunt your business long after the moment passes. From mix-ups and unhelpful staff to viral PR nightmares, these real-life stories show how small missteps can damage trust—and how simple fixes can turn a bad experience into lasting loyalty.