Ooma Office Troubleshooting Support

• I can only hear one side of a recorded call
• My calls have one-way audio
• My calls sometimes stutter or break up

Base Station

• Base Station mobile troubleshooting
• The phone connected to the Base Station has no dial tone
• The status indicator on my Base Station is blinking amber
• What the different colored lights on the Base Station mean

Cisco IP Phones

• Cisco IP phone has no service and the network is unavailable
• Cisco IP phone has no service, no extension number, and a fast busy tone when I try to place a call
• Cisco IP phone’s display is not backlit or illuminated

Grandstream IP Phones

• Grandstream ATA mobile troubleshooting
• Grandstream ATA Phone LED is solid blue but the device connected to the port is not working
• Grandstream ATA Phone port Status LED is not on or connected analog devices have no dial tone
• Grandstream ATA Power LED is off
• Grandstream ATA WAN LED is off

Linx

• My Linx device won’t pair with my Base Station
• Ooma Linx troubleshooting
• The phone connected to my Ooma Linx doesn’t get a dial tone
• I hear an “extension has not been set up” error message when I pick up the handset connected to my Linx device

Ooma IP Phones

• Ooma cordless IP phone is not connected to Wi-Fi
• Ooma cordless IP phone is not displaying the extension name
• Ooma cordless IP phone troubleshooting
• Ooma cordless IP phone’s display is not backlit or illuminated
• Ooma IP phone says “No Account” or doesn’t display the extension number
• Ooma IP phone troubleshooting
• Ooma IP phone’s display is not backlit or illuminated
• Ooma IP phone’s display says the network is down or unavailable

Yealink IP Phones

• Yealink IP phone has no service, no extension number, and a fast busy tone when I try to place a call
• Yealink IP phone’s display is not backlit or illuminated
• Yealink mobile troubleshooting

• The quality of my faxes is low
• Troubleshooting problems with traditional faxing

• Calls to a Ring Group go to voicemail instead of rolling over to the next user
• Ways to improve Call Queue performance (Pro Plus)
• User cannot log into the Ooma Office CRM plugin (Pro Plus)
• User can’t see the Ooma Office application in Microsoft Dynamics 365 (Pro Plus)
• User can’t see the Ooma Office application in Salesforce (Pro Plus)

• Configuring your network for Ooma Office
• IP phone port restrictions when using a wireless network
• My IP phone has no service and the network is unavailable

• Getting help for the Ooma Office app
• Phones will not register or incoming calls fail
• I hear an “extension has not been set up” error message when I pick up the handset
• Installation error stating that Ooma Office cannot be opened because the developer cannot be verified
• Common Porting Errors
• Recovering text messages that have disappeared [Pro]