Ooma Office
Frequently Asked Questions.

A professional voicemail greeting enhances caller experience and helps build your brand. Best practices include stating your business name, your availability, and alternative contact options — ensuring your voicemail supports a strong business presence. [...]

While listening to voicemail via phone prompts, you can: Replay messages Forward messages Delete or skip through messages Change mailbox settings, and more.Ooma provides a navigation guide to help you quickly move through voicemail menu options. [...]

No. Administrators can manage voicemail settings for any user but cannot access or listen to individual voicemail messages — users control their own voicemail content. [...]

Each Ooma Office voicemail box can hold up to 400 new and saved voicemail messages, giving users plenty of message storage before needing to delete or manage old voicemails. [...]

Ooma Office allows users to customize their voicemail greeting to match their business needs and communication style. Supported greeting options include: Custom recorded greeting You can record or upload your own personalized message for callers. Example: “Thank you for calling Acme Solutions. You’ve reached Jamie in Sales. I’m unable to take your call right now, but please leave your name, number, and a brief message, an [...]

To update voicemail settings: Log in to the End User Portal or desktop app. Navigate to Voicemail in the settings area.From there you can change your voicemail greeting, update your PIN, opt to skip default instructions (go right to the beep), and enable/disable email notifications. Be sure to save your changes [...]

As an admin in Office Manager: Log in and go to Settings. Find the user whose voicemail email notifications you want to update and click the Gear icon. Under the Voicemail tab, toggle the checkbox to enable or disable emailed voicemail notifications and click Save. [...]

With voicemail forwarding or email notifications enabled, Ooma Office can send your voicemail messages to your email inbox as audio attachments. In Office Pro and Pro Plus plans, voicemail can also be transcribed into readable text so you can quickly scan messages without listening. [...]

You can listen to Ooma Office voicemail through several methods: On your IP phone by pressing the Message or Voicemail button and following the voice prompts. From another phone by dialing your extension and entering your PIN. Through the mobile app or Ooma End User Portal to play messages directly. Via email if voicemail notifications are enabled — audio files arrive as .mp3 attachments. [...]

Ooma Office voicemail gives every user a private voicemail box which can be secured with an individual PIN. Users can listen to voicemail on multiple devices, receive voicemail-to-email messages, and manage greetings through the End User Portal or phone. Administrators can also manage voicemail settings for all user extensions via the Ooma Office Manager. [...]