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911 Service

Enhanced 911 service with Ooma Office

Dialing 911 is something we all hope we never have to do. But when emergencies happen, every second counts and you want the peace of mind knowing you’re connected with a 911 dispatcher immediately. VoIP providers like Ooma are regulated by the FCC to provide 911 services to their customers with Enhanced 911 (e911).

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How e911 services work with Ooma

  • After a customer signs up for Ooma Office, their 911 service address is set during account creation.
  • This service address is filed with 911 dispatchers. When you dial 911 with Ooma, first responders are automatically routed to that location.
  • If your service address is provided properly, your 911 call will be routed to the local authorities. If the address is not provided properly, your call will be routed to a national call center to confirm your location and summon the appropriate local authority.

This is why it is crucial for customers and users to keep their Ooma service address up to date when they relocate or move their Ooma device.

There are many other great Ooma Office features built for small business.

Watch the video below to learn more:

Ooma Office Features video

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