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Ooma Smart Cam
Frequently Asked Questions.

  1. Downloading captured timeline events from the Ooma Smart security cam app is a simple and easy process. Just follow these instructions:  1. Tap the three dots on the right side of the desired video clip and select the option to share or download the video. You will see a message that says, “Your Timeline Video is getting ready to download." 2. Tap the three dots again and once again select the option to share or download the vid [...]

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  2. Yes. You have multiple choices for mounting your camera:  1. Every Ooma Smart Security Cam is shipped with a magnetic wall mount inside. It also comes with 3 mounting screws and 3 mounting anchors for easy installation.  2. The back of each Smart Cam also has a 1/4"-20 pitch female thread which can be used with a variety of indoor and outdoor surveillance camera mounts.  Note: Use caution when administering the Smart Cam ma [...]

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  3. Ooma Smart Cam automatically uploads videos to the cloud, and then these videos are viewed through the Ooma Smart Cam app. Additionally, if you are an Ooma Smart Security customer, you may access the videos through the Ooma Smart Security mobile app.  [...]

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  4. Our engineering team releases new security camera software updates from time to time. These updates are always free and you are alerted on your smartphone.  To update your camera software, simply press the "camera software up to date" button located in the camera detail page (the "gear" icon on the top right corner of the app).  Note: If the "camera software up to date" button is grayed out, your camera i [...]

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  5. The process for updating the Ooma Smartphone Cam app is simple. Follow the instructions below:  For iOS (Apple) users: Open the iTunes store, search for "Ooma Smart Cam," go to the Ooma Smart Cam page, then hit "Update."  For Android users: Go to the Google Play store, search for "Ooma Smart Cam," go to the Ooma Smart Cam page, then hit "Update."  [...]

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  6. For viewing live video and uploading video footage, your Ooma Smart Cam will need an internet connection. However, the camera has built-in storage which lets you record events even if the connection is interrupted. You will then have the option to upload them once your internet connection becomes available.  [...]

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  7. The Ooma Smart Cam battery lasts up to 6 months with average use. Average use assumes that your camera records for approximately 5 minutes per day. The following environmental factors can also reduce battery life:  Temperatures below 32°F (0°C).  Low-light environments that require infrared sensors to work harder.  A weak connection to the wifi router caused by distance, wifi interference, or solid obstructio [...]

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  8. Ooma Smart Cam is a portable and versatile security camera. It features a rechargeable bettery that provides up to 6 months of battery life (depending on usage), and it does not require a hub. Take Ooma Smart Cam with you anywhere, or leave it plugged in a static location - the choice is yours.  [...]

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  9. No. The Ooma Smart Cam is designed to work through internet and power outages. When there is a power outage, the camera relies on on its built-in rechargeable battery for months. When there is no internet connectivity, Ooma Smart Cam relies on its built-in 16GB memory for storing all events, and once wifi is restored, the events will upload automatically.  [...]

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  10. It's very easy to monitor your space through Ooma Smart Cam. All you need is a smartphone and a wifi connection:  1. During the initial setup, you will be prompted with a list of wifi signals your camera detects.  2. Select the desired network, enter the network password (if necessary) via the Ooma Smart Cam app on your mobile device, and you're all set.  3. You can always change the wifi settings or add more wifi networ [...]

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