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Ooma Customers Can Use Free Apps to Add a Second Phone Line to Their Mobile Phones

By Thad White|Thursday February 28, 2019

Plenty of reasons exist why you’d want to have two phone numbers on one mobile phone, and with the right technology, it’s easy to have multiple lines on a single device.

Ooma home and business phone customers have a unique solution through free apps to add a second phone line.

two phone numbers one device

How a Calling App Adds a Phone Line to Your Smartphone

Your smartphone’s native calling tool is connected to your cellular provider phone plan. However, that isn’t your only option for telephone service.

Using an app such as Ooma’s free calling app for home phone customers, your smartphone can have phone service that’s separate from your native calling number.

The app will use a different phone number, all the calls will remain separate, and there’ll be another voicemail box for those messages. Keep in mind that calls made with Ooma’s app are transmitted via your internet connection, either Wi-Fi or cellular data.

Why Is it Useful to Have Multiple Phone Lines?

A second phone line could be useful in a number of ways, from keeping your side gig communication separate to avoiding high international calling rates.

Separate Your Side Gig

Whether you’re doing some freelance accounting during tax season or you’re selling things on Craigslist, having a second phone line means that you won’t have to give out your mobile phone number and can keep your home business separate from your personal contacts. Because Ooma’s app works on your mobile device, you’re still accessible while you’re on the go. Additionally, if multiple family members are fielding communications for your side gig, Ooma’s Instant Second Line means that you can still use the phone line on the app, even when the home phone is being used by someone else.

calling app adds phone line

Filter Your Voicemails

Your voicemail greeting doesn’t necessarily have to be one-size-fits-all. With two phone lines, you can keep your professional greeting separate from your personal greeting.

Family Phone Line

Your second phone line with Ooma provides all the advantages of VoIP, even when you’re not at home. Because the Ooma app is part of your Ooma Telo home phone, you can use that phone number as a way to keep your family organized, including coordinating kids’ schedules and managing household contacts.

Privacy and Identity Protection

It’s common to have multiple email addresses for different functions, such as online shopping or junk mail. However, your phone number is one of your most important identifiers for security and access. Having a second phone line can help improve your personal security by separating your contacts’ levels of access. For example, providing a secondary phone number to the supermarket cashier reduces the risk that it could be used to compromise your banking information.

Small Business Availability

Many people who carry two cell phones are using one that was issued by their workplace in addition to their personal device. Companies using Ooma’s small business phone service can take advantage of the Ooma Office phone app for business, which allows staff to access their work phone from their personal cell phone. When you use the app, customers won’t know whether you’re sitting at your desk or working remotely. Calls will consistently show your work line, keeping your personal phone number private, even though you’re using your personal device.

Avoid High International Rates

When calling abroad with your native cellular phone line, you could face steep international rates that add up quickly. However, when using Ooma’s app, international calling rates are only pennies per minute, and unlimited international calling plans start at only $9.99 per month. This gives you the freedom to make international calls from anywhere at rates that won’t break the bank.

Phone Access When Travelling Abroad

When you travel internationally, the Ooma calling app continues to provide the same great phone service that you had at home. By using the app, you can avoid juggling SIM cards or paying the steep connection rates of phone calls made in other countries. Keep in mind that Ooma’s calls are transmitted over your internet connection, so connecting to Wi-Fi can help you avoid international cellular data fees.

Using the Ooma Telo Calling App (iOS, Android)

adding phone line to smartphoneUsing Ooma’s free calling app for home phone customers adds a second phone number to your mobile device. It starts with the Ooma Telo, a VoIP hub that’s the base of your Ooma communications system.

Ooma Telo users can decide between two levels of contract-free phone service. Basic Service includes free U.S. calling and essential features such as Caller ID. The cost is only about $4 to $7 per month, depending upon the taxes associated with your zip code. Premier Service expands service to include free calls to Canada and Mexico, as well as including many advanced features and powerful call blocking tools for only $9.99 per month plus tax.

Both levels of service have access to Ooma’s affordable international calling rates.

All Ooma phone customers can use the app to access their service. Incoming calls will ring on your Telo-connected home phone and the Ooma app. Users can answer calls and check voicemails from whichever device is most convenient.

Ooma Premier subscribers have expanded app functionality with the ability to use the app to both make and receive calls. Premier subscribers can use additional mobility tools, including call forwarding, backup number, and multi-ring.

Using the Ooma Office Calling App iOS, Android

business line on personal phoneWith the Ooma Office calling app, users have the same functionality as with their desk phone, even when they’re not in the office. When using the app, users can make calls on their work line, answer incoming work calls, and listen to voicemails. Advanced calling tools are also available, including Ooma’s virtual receptionist and the ability to transfer callers to another extension within the business’ multi-line phone system.

Ooma Office costs only $19.95 per month with no contracts. For small businesses that prioritize mobility and accessibility, the Ooma Office calling app helps employees to not miss a beat.

Find out how Ooma is providing smarter telephone service for homes and businesses.

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Ooma Business Starter Pack

Ooma Phone Business Starter Pack

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– 1 Ooma Office Base Station
– 2 Wireless extensions
*Compatible with existing analog phones

Loyal customers are critical to business success because they tend to be a source of repeat business. According to The Loyalty Report 2018, “Loyalty programs that establish positive emotional connections with Members see 27% more of their Membership increasing their spend with the Brand.” This research tells us that building customer loyalty can lead to more spending.

Loyalty programs vs. improving customer experience: Designing your approach

There are different approaches to building customer loyalty. Some companies use loyalty program cards, bonus offers and other incentives. You might offer access to special deals like CVS or take 5% off the purchase price like Target. You might even give some or part of your product away for free, like airlines that provide free flights through their loyalty programs. What if your small business isn’t interested or able to offer these kinds of loyalty programs?

There is another way to encourage loyal customers to keep giving you repeat business. Gather customer feedback through a phone survey and then use that data to improve the customer experience. When customers see that the business owner has acted on their feedback, they may feel inspired to return to that business. That means more revenue for the bottom line. You just need a fast and straightforward way to conduct a customer satisfaction survey. That’s where a focused business phone survey comes in.

Why increasing customer loyalty with a phone survey is a good choice.

Organizing a customer satisfaction survey by phone offers notable advantages compared to other methods. While a net promoter survey can give you interesting data, there is no conversational element involved. Further, using the net promoter survey approach effectively requires a certain degree of specialized training in the net promoter methodology.

You might also consider online customer surveys. Surveying your email list or website is worth attempting. Depending on the size of your email list or website traffic, you might be able to get a large number of survey responses. The challenge with online customer surveys is that you will have to spend a lot of time reviewing the data to find insights. There is no way to ask a customer to clarify their survey responses or provide an example.

Conducting a customer satisfaction survey by phone gives you the best of both worlds. You can ask questions and get survey responses. However, you also have the opportunity to provide the human touch. For instance, you may hear a customer complain about a lost or delayed order. When you hear about a problem during a phone survey, you can gather all the necessary details to make the situation right with the customer.

How to increase customer loyalty with a phone survey step by step.

The following steps give you a starting point to create a simple customer satisfaction survey. Over the course of a month, you could gather a significant amount of insights to improve your customer service by calling five to 10 customers per day.

  1. Define your customer satisfaction survey goals.

Before calling a single customer, reflect on your business goals. Are you seeking to improve your profit margins? In that case, you may want to focus your survey on the customers that spend the most on your business. Finding ways to make high-spending customers content may give you an excellent return. Alternatively, you may decide to focus your survey project on whether your local SEO has attracted customers. 

  1. Write your customer satisfaction survey questions.

Now that you have clarity on your goals, it is time to write your questions. According to Survey Monkey, a survey software company, it is best to focus your survey on closed-ended questions. An example of a closed-ended question would be: “How many times have you bought from our business in the past 12 months?” However, this kind of question may not give you the ideas you need to improve the customer experience.

At the end of the survey, consider asking one or two open-ended questions to understand better what your customers like. Encourage customers to think creatively with a question like this: “If you could change anything in our business, what would you improve?”

Tip: Reduce your need for note-taking by using call recording, but make sure that you ask for permission first.

  1. Test the survey with a small group of customers.

With your list of customer satisfaction questions, make a few test phone calls to customers. The purpose of the test is to discover if any of the questions are unclear. If you receive confusing answers, revise the question to make them clearer.

  1. Train employees on how to gather survey responses.

Consider running a few training phone calls for your employees. Ask them to call you or other employees in a role-playing scenario. Making a few practice calls will help your employees become more familiar with the questions. Besides, practice phone surveys will help employees learn how to record survey responses accurately. Once the training is complete, give your staff a list of customers to call and let them get started.

  1. Review the survey responses for insights and follow up with customers.

After all of the survey responses are in, schedule time to review the results. In particular, look for patterns in the results. If a large number of people gave low scores to your website, you may need to make improvements. Also, review the survey responses received in the open-ended questions. You might be pleasantly surprised at what customers tell you.

  1. Follow up with customers after the survey when needed.

A phone survey lets you gather rich insights because you can quickly ask follow-up questions. However, merely gathering survey responses may not impress your customers very much. Instead, offer to refer problems to the business owner for improvement or offer to enter the respondent in a drawing for a gift card. That is a much more compelling improvement! By addressing problems and issues when they arise, you stand a much better chance of winning additional loyal customers.