Ooma Business Blog

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We all want to feel safe in our residential communities, and that help is just a phone call away. Unfortunately, emergency equipment that depends on traditional phone service lines is in the middle of a crisis because of something called the copper sunset.

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A day in the life of a system administrator is anything but predictable. From managing servers and backups to troubleshooting user issues and planning future infrastructure, sys admins keep businesses running smoothly while adapting to constant challenges.

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Not everyone is skilled in the art of phone conversations. From the oversharer to the monosyllabic mysterious one, here are some tips to help you survive people with challenging communication styles and the conversations that often leave much to be desired.

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The U.S. Small Business Administration has recognized Qais Alkurdi’s achievement with his business, HQE Systems of Temecula, California, by naming him Small Business Person of the Year for California. Read how he went from military service to owning his own successful business.

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When you’re working on the go, you know how important it is to be able to take your business phone service with you. Ooma allows you to do just that with the Ooma Office Mobile App and CarPlay integration.

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This in-depth guide from Ooma covers everything businesses need to know about First Call Resolution (FCR)—a crucial call-center metric reflecting when a customer’s issue is fully resolved during their first call (no repeat contact required).