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Home > Enterprise Communications > Faqs

Ooma Enterprise Communications
Frequently Asked Questions.

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  1. The Ooma experience includes free software upgrades and new features so that your unified communications solution is always state-of-the-art. There is nothing for you to configure or install - with our cloud-based enterprise system, we do the heavy lifting for you. Learn more about our business voice infrastructure and how it works by clicking here.  [...]

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  2. Yes. A dedicated voice circuit is an internet connection with the sole purpose of carrying traffic to and from your office using the Ooma Enterprise cloud phone system network. Rather than using your office's public internet connection, which already handles a heavy load, you'll use a special connection to Ooma Enterprise. This helps you avoid problems such as degraded quality, dropped calls, and jitter, which are common when voice is sen [...]

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  3. At Ooma, we have developed a globally redundant voice network that has multiple connections to Tier-1 international carriers. We continuously monitor the network for any issue that could compromise voice quality.  Ooma's Points of Presence (POP) network is the backbone of our service, as it limits the distance that calls have to travel, improving call quality worldwide. We take great pride in our unique approach to the network and have [...]

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  4. The evolution of business communications  PBX (Private Branch Exchange) is a telephone exchange that serves a particular business or office building, as opposed to one that a common carrier or telephone company operates for many businesses or the general public.  A PBX makes connections among the internal telephones of a business or other private organization and connects them to the public switched telephone network (PSTN). Tradition [...]

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  5. Unified communications as a service (UCaaS) is a cloud delivery model that includes a number of communication/collaboration applications and services. Simply put, UCaaS delivers seamless, secure and cost-effective communications across multiple channels (voice, text, video, etc.) anywhere you need it.  Voice and telephony Includes mobile and softphone telephony with common PBX functions such as virtual attendants, call control, music on ho [...]

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  6. The Ooma Enterprise solution comes complete with all of the business features you'd expect from a business phone system, and much more. Below you'll find a quick list, but check out our enterprise phone system page for more details.    Cloud PBX Hosted PBX service Auto-attendant Multi-level IVR Role-based controls Call reports Music-on-hold Extension dialing Dial by name Call monitoring Hot desking Call managemen [...]

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  7. Yes. In fact, the Ooma Enterprise contact center solution leads the market in features and innovation.  The Ooma Enterprise Contact Center platform, powered by Talkdesk, helps companies provide and unparalled customer experience. Ooma Enterprise Contact Center can extend contact center functionality to your entire enterprise. With the Ooma Enterprise Contact Center platform, users enjoy intelligent routing, along with sophisticated reportin [...]

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  8. Ooma Enterprise has multiple carrier options for delivering calls. Redundancy guarantees that if one carrier is having an issue, we can seamlessly and invisibly route the call to another.  We also deploy an unique active/active architecture that is synchronized between points of presence. The end result is high availability within each network location for service and the ability to fail between locations seamlessly if there is an issue at [...]

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  9. Yes. Ooma Enterprise has points of presence in San Jose, Tokyo, Melbourne, London, Vancouver, and Toronto. Our geographically aware POPs ensure that your call leaves our PBX network as close to its destination as possible. POPs reduce cost and also improve voice quality.  Customers can choose from inbound numbers around the globe. For example, a call center can be in Las Vegas servicing clients from overseas - all while having the appe [...]

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  10. Success Heroes are dedicated team members at Ooma Enterprise who will provide you with concierge-like customer service from day one. Our support team is available 24/7, and you won't experience long hold times and agents who just pass the buck.  If you need help training a new staff member or making changes to your solution, just let us know and our Success Heroes have got you covered.  [...]

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Get exactly what you need and nothing you don’t using Ooma’s custom-built communications platform.