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Home > Enterprise Communications > Faqs

Ooma Enterprise Communications
Frequently Asked Questions.

  1. Ooma Enterprise CRM Integration unifies our cloud-based business communication system and hosted call center pbx platform with your CRM to maximize employee productivity and improve customer service.  With Ooma Enterprise CRM Integration, users enjoy:  Click-to-dial Inbound screen pops 20/20 activity view Workspace transfer   [...]

  2. The Ooma Enterprise solution comes complete with all of the business features you'd expect from a business phone system, and much more. Below you'll find a quick list, but check out our business phone system page for more details.    Cloud PBX Hosted PBX service Auto-attendant Multi-level IVR Role-based controls Call reports Music-on-hold Extension dialing Dial by name Call monitoring Hot desking Call management [...]

  3. If you choose Ooma Enterprise VoIP solutions, your experience will begin with a 30-minute call with one one of our Success Heroes. During this call, we will work to understand your specific business needs and lay out an implementation plan. We'll consider all of your needs and design a deployment project that's perfect for you.  [...]

  4. Yes. Ooma Enterprise offers an alternative to employees using personal mobile devices for chat and text by giving your employees enterprise-class instant messaging and SMS that is unified with our business communications platform.  [...]

  5. Absolutely. Ooma Enterprise Mobile lets you enjoy all of the benefits of the Ooma Enterprise unified communications system right on the iOS (Apple) or Android device you already love. With the Ooma Enterprise mobile app, you get:  Extension dialing Transfer Conferencing Call hold/retrieve Do not disturb Directory query Most of all, you can make and take business calls from your mobile device using your [...]

  6. The Ooma experience includes free software upgrades and new features so that your unified communications solution is always state-of-the-art. There is nothing for you to configure or install - with our cloud-based phone system, we do the heavy lifting for you. Learn more about our business voice infrastructure and how it works by clicking here.  [...]

  7. Unified-communications as a service (UCaaS) is a cloud delivery model that includes a number of communication/collaboration applications and services. Simply put, UCaaS delivers seamless, secure and cost-effective communications across multiple channels (voice, text, video, etc.) anywhere you need it.  Voice and telephony Includes mobile and softphone telephony with common PBX functions such as virtual [...]

  8. Ooma creates powerful, connected experiences for businesses and consumers, delivered from its smart cloud-based SaaS platform. For businesses of all sizes, we provide advanced voice and collaboration features that are scalable and flexible. Our headquarters is located in Sunnyvale, California, but we serve customers across the globe. Learn more about Ooma's cloud phone system here. [...]

  9. At Ooma, we have developed a globally redundant voice network that has multiple connections to Tier-1 international carriers. We continuously monitor the network for any issue that could compromise voice quality.  Ooma's Points of Presence (POP) network is the backbone of our service, as it limits the distance that calls have to travel, improving call quality worldwide. We take great pride in our unique approach to the network and have [...]

  10. Yes. A dedicated voice circuit is an internet connection with the sole purpose of carrying traffic to and from your office using the Ooma Enterprise VoIP phone system network. Rather than using your office's public internet connection, which already has a heavy load, you'll use a special connection to Ooma Enterprise. This helps you avoid problems such as degraded quality, dropped calls, and jitter, which are common when voice is sent ove [...]


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