Ooma VoIP Phone
  • Business Phone
    • Business
    • Enterprise
    • POTS Replacement
    • Solutions
    • Industries
    Business
    • Hospitality

    • Dental

    • Real Estate

    • Insurance

    • See All Industries

  • Internet
    • Business Internet
    • Backup Internet
    • Check Coverage
    • Check Speed
    • Data Usage Calculator
    • Managed WiFi
  • SALES: 877-353-5168
  • Log in
    • My Ooma Office
    • Partner's Login
  • Search Button
  • Cart Button
    0

    Your Cart

    Your cart is empty.
Search

More results...

  • Business
  • Plans & Pricing
    • Pricing
    • Compare Plans
      & Features
    • Office Pro Plus
    • Office Pro
    • Office Essentials
    • Small Business
      Starter Kits
  • Features
    • Compare All Features & Plans
    • Desktop App
    • Mobile App
    • Videoconferencing
    • Hot Desking
    • Virtual Receptionist
    • Voicemail Transcription
    • Enhanced Call Blocking
    • Multi Ring
    • Call Queuing
    • Call Recording
    • Ring Groups
    • Overhead Paging
    • Fax Online
    • Free Toll Free Number
    • Integrations
    • Caller Info
    • Text Messaging
    • Team Chat
    • Contact Us Website Widget
    • Auto Dialer
    • Shift-to-Text
    • ...more->
  • Industries
    • Hospitality
    • Dental
    • Real Estate
    • Insurance
    • See All Industries
  • Get Phone Number
  • Savings
  • Resources
    • Setup
    • Webinars
    • Case Studies
    • Podcast
    • Business Blog
    • International Calling
    • Customer Videos
    • IT leaders
    • Reviews
    • Toll Free Numbers
    • How to Choose
    • What is VoIP
    • Faqs
    • Marketplace
    • AT&T vs Ooma
    • Comcast vs Ooma
  • Build Your Own
  • Buy Phones
  • Get Started
    CALL 800-920-6943
Search

More results...

  • Small Business Phone Service +
    • Business Phone
    • Features
    • Industries
    • VoIP Phone Systems
    • Cloud Systems
    • Plans
    • Savings Calculator
    • Setup
    • Choose a Number
    • Demo
    • Build Your Own
    • Mobile App
    • International
    • Business Blog
    • Reviews
    • Faqs
    • Locations
    • Buy
  • Enterprise +
    • Enterprise Communications
    • Features
    • Pricing
    • Solutions
    • Enterprise VoIP
    • Marketplace
    • Faqs
    • Become a Partner
  • POTS Replacement +
    • POTS Replacement
    • Remote Device Management
    • Compliance
    • Resources
    • FAQs
    • Partner With Us
  • Internet Service +
    • Ooma Connect
    • Backup Internet
    • Check Coverage
    • Check Speed
    • Data Usage Calculator
    • Managed WiFi
  • Solutions

  • Industries

  • Home Phone +
    • Home Phone Service
    • Residential VoIP
    • Products +
      • Overview
      • Ooma Telo
      • Ooma Telo Air
      • Ooma Telo LTE with Battery Backup
      • Ooma Retro Phone Bundles
      • Senior Home Phones
      • Home Office Phone
    • Free Service
    • Premier Service
    • Accessories
    • Home Phone Savings
    • Ooma Phone Number
    • Home Phone Blog
    • International Calling
    • Reviews
    • Faqs
    • Buy Now
  • Home Security Systems +
    • Home Security
    • Plans
    • Features
    • Professional Monitoring
    • Build Your Own System
    • Mobile App
    • Videos
    • Works With
    • Home Security Blog
    • Reviews
    • Faqs
    • Buy Now
  • Log in +
    • My Ooma Telo
    • My Ooma Office
    • Partner's Login
  • Shop +
    • Buy Home Phone
    • Buy Home Security
    • Buy Business Phone
  • Support +
    • Business Phone
    • Home Phone
    • Smart Security
  • About +
    • Blog
    • Careers
    • Company
    • Contact
    • FAQs
    • Forums
    • Investors
    • Legal
    • Partners
    • Press
    • Team
OOMA Business Blog : business features

Change your tune and influence customers with Ooma’s Music on Hold

Arman Fazly profile image
Arman Fazly
September 30, 2022 | 4 min read

Think hold music is dull and boring? Think again. If you haven’t seen a TikTok hold music meme yet, take it from us—they’re pretty funny. If hold music is a trend on TikTok, then it’s definitely time to start paying attention to the hold music your business uses.

On-hold music can go a long way to boosting your callers’ mood and influencing things like customer satisfaction, caller retention and reduced churn. And guess what? Ooma can help you step up your music on hold game. Let’s take a look.

Why you need hold music.

Did you know that Americans spend up to 43 hours of their life on hold? That’s a long time, so businesses might as well make the most of it. A USA Business Telephone Today study proves that callers hung up far less when music and messaging played as opposed to silence while on hold. Furthermore, callers perceived their wait time to be significantly shorter when on-hold music played during their wait.

While it’s no secret that people don’t like being put on hold, it’s a fact of life. And while most people calling your business for customer support or other reasons might already be irritated, the music you play while being on hold can significantly influence their mood. The same goes for sales calls that get put on hold—if you could play music that influences your caller’s decision in your favor right before you speak to them, why wouldn’t you? Ooma Office has pre-loaded hold music and transfer music that VoIP customers can easily apply to their business today.

How to choose the right hold music.

Now for the fun part—picking your hold music. While Opus No. 1 inspired the TikTok trend where people show off how excited and surprised they are their hold music is good, it may not have the same effect on your callers. If Ooma’s pre-loaded music on hold doesn’t fit the bill, you can easily upload your own copyright-free on-hold music to your Ooma Office VoIP service. Here are a few things to consider when picking out your hold music:
• Know your audience: Know who is calling your business and why. What mood are they in, and what will improve it? Pair the music to your customer. If your callers are mostly under 30, consider Indie Rock or pop.
• Stay true to your brand: Pick music that portrays your brand. For example, a spa will want something soft and soothing that promotes the spa experience.
• Celebrate the season: Did you know that Ooma offers pre-loaded holiday music as a feature of the VoIP service? Who can say no right after listening to Jingle Bells?
• Fade into the background or be remembered: On-hold music is not typically designed to be remembered. It’s supposed to give a low-key entertaining experience, but thanks to the TikTok trend, some on-hold music is going viral and garnering attention—like the divorce attorney who allegedly plays “Before he Cheats” by Carrie Underwood as their hold music. Hmm…I wonder if they got Carrie’s blessing on that.
• Provide quality sounds: Phone lines don’t do much for volume or tone, but VoIP is better equipped to provide a higher sound quality experience. However, even if you have a VoIP phone, don’t assume your customer does, so pick simple sounds that aren’t muddled by a lot of instruments.
• Consider wait times: You don’t want a short jingle playing over and over for two minutes, or the caller will start counting the loop without realizing it and get annoyed at how many times they hear it. Likewise, alternative songs tend to drag on and can cause callers to perceive longer wait times than they actually are.

How to change your music.

It’s easy to change your music and transfer music with Ooma. You can change it for the holiday season, any time there is an upcoming sale, new hours or location. The options are limitless. Account Administrators can swap it out by following these easy steps:
• Sign into your Ooma Office Manager.
• Navigate to Settings.
• Select System.
• Find Music on the menu to the left.
• Look for the drop-down menus for Hold Music and Transfer Music.
• Select from pre-loaded music in the drop-down menu.
• OR choose Upload Audio to add your own copyright-free music.

Where can you find hold music?

Most music is not free. Recent music and top 40 tunes will come with at least royalty fees. However, there are some places to find free hold music on the internet. Some sites charge you per pack of tracks, while other sites charge a yearly rate. To upload a music file to Ooma Office it must be an MP3 or WAV file no larger than 5MB and you are responsible for obtaining all rights to use the music.

To learn more about how hold music can change your caller’s tune, explore hold music with Ooma Office.

book your consultation today image

Learn more about how Ooma Office can help your business.

Talk to one of our Ooma Office experts today!
CONNECT WITH US

Thank you!

An Ooma Office Sales Representative will be in touch shortly.

866-573-0707

The Ooma Office Logo
Thank you
Learn how ooma can help - consultation image

Learn more about how Ooma Office can help your business.

Just call 877-621-0515 or click this to CHAT. Or, fill out this form and someone will reach out to you shortly.

By clicking below you expressly agree to and acknowledge the statements set forth in this
link. By submitting your contact information, you are giving express written consent to receive on your telephone, mobile or other electronic device auto-dialed, pre-recorded, artificial or other automated telemarketing calls or texts (SMS & MMS) from Ooma, its marketing partners, or third parties acting on Ooma’s behalf, even if your number is a on a corporate, state or federal Do Not Call (DNC) list. Carrier fees may apply. Consent is not a condition of purchase. It also indicates that you agree to Ooma’s Privacy Policy.
Fix error
About the Author
Arman Fazly profile image
Arman Fazly

Arman Fazly is a senior product manager for Ooma Inc, in Vancouver, British Columbia, Canada. He has nearly three decades of experience creating start-ups in the North American and the Middle East markets, devising strategic initiatives and building high-performing diverse teams. Arman earned his Bachelor of Science in Computer Software Engineering degree from the University of San Francisco and holds a Master of Science degree from Bordeaux University.

Recent Posts
recent post image:The second digital revolution: How VoIP became a lifeline for modern businesses
The second digital revolution: How VoIP became a lifeline for modern businesses
recent post image:Don’t risk it: password security tips to keep your business and team safe
Don’t risk it: password security tips to keep your business and team safe
recent post image:Top 10 ways to use call recording for your business
Top 10 ways to use call recording for your business
More from Ooma Business Blog
  • – Call center analytics: how to measure performance
  • – Know when to use call park, call transfer or call hold
  • – How to set up a simple call center
  • – Three new messaging features in Ooma Office that can improve customer service
FOR BUSINESS +

  • Business Phone System
  • Enterprise Phone
  • POTS Replacement
  • UCaaS
  • Cloud Phone
  • Mobile App
  • Internet Services
  • Live Demo
  • Video Conferencing
  • Choose a Number
  • International
  • VoIP Phone System
  • Business Phone Services
  • Ooma Office
  • Faqs
FOR HOME+

  • Home Phone
  • Basic Plan
  • Premier Plan
  • Connect Your Home
  • Savings
  • Accessories
  • International Calling
  • Landline Phones
  • Phone Numbers
  • Ooma Telo
  • Reviews
  • Faqs
  • Mobile App
  • Forums
FOR SECURITY+

  • Home Security
  • Professional Monitoring
  • Build Your Own System
  • Plans
  • Reviews
  • Videos
  • Faqs
  • Mobile App
SHOP+

  • Buy Home Phone
  • Buy Home Security
  • Buy Business Phone
  • Marketplace
PRESS
+

  • In the News
  • Press Releases
  • Awards
  • Press Kit
ABOUT OOMA+

  • Company
  • Careers
  • Contact
  • Investors
  • FAQs
  • Partners
  • Support
  • Blog
  • Legal
  • Notice to California Residents
  • Notice to Texas Residents
  • Your Privacy Choices privacy choices icon
VISIT CANADA SITE


  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Youtube icon
  • Instagram icon
Copyright © 2025 Ooma, Inc. All Rights Reserved.
Terms of Use / Privacy Policy / Sitemap
consumer report
senior living
Ooma's Better Business Bureau Listing
PC Mag Logo
Best Places to Work
Thank you

Thank you!

An Ooma Office Sales Representative will be in touch shortly.

If you’d like to chat with us right away, just give us a call or start an online chat!

CALL
CHAT ONLINE
Popup images

Let’s talk!

One of our knowledgeable representatives is standing by to provide recommendations and help you get started. Just call 877-621-0515 or click this CHAT button. Or, fill out this form and someone will reach out to you shortly.

By clicking below you expressly agree to and acknowledge the statements set forth in this
link. By submitting your contact information, you are giving express written consent to receive on your telephone, mobile or other electronic device auto-dialed, pre-recorded, artificial or other automated telemarketing calls or texts (SMS & MMS) from Ooma, its marketing partners, or third parties acting on Ooma’s behalf, even if your number is a on a corporate, state or federal Do Not Call (DNC) list. Carrier fees may apply. Consent is not a condition of purchase. It also indicates that you agree to Ooma’s Privacy Policy.
Fix error

We’ll talk shortly!

To get to know you better and help you, could we ask a few more questions?

By clicking below you expressly agree to and acknowledge the statements set forth in this
link. By submitting your contact information, you are giving express written consent to receive on your telephone, mobile or other electronic device auto-dialed, pre-recorded, artificial or other automated telemarketing calls or texts (SMS & MMS) from Ooma, its marketing partners, or third parties acting on Ooma’s behalf, even if your number is a on a corporate, state or federal Do Not Call (DNC) list. Carrier fees may apply. Consent is not a condition of purchase. It also indicates that you agree to Ooma’s Privacy Policy.
Fix error
Or Call 877-621-0515
Sepcial Offer

Get a Special Offer Today

Call 877-621-0515 today to learn more.

Offer expires 05/22/25

CALL US START CHAT
Call support icon Call support icon SUPPORT 866-939-6662
Sales Number Sales Number SALES877-621-0515
Get a quote Get a quote QUOTE
Live Chat Live Chat CHAT
QUOTE CALL CHAT
We use cookies and similar technologies to analyze traffic, enhance your experience and allow our partners to serve tailored advertisements. For more information or to opt out, visit our Privacy Policy.
I agree  Learn more