Ooma Office
Frequently Asked Questions.

Hold Music plays while a call is temporarily placed on hold by an employee while transfer music plays while a call is being transferred to another extension or number. [...]

Choosing the right on-hold audio can improve caller satisfaction and even influence how a customer views your business. Here are a few expert tips: Match your brand personality: Choose music that reflects your business tone — upbeat and modern for tech startups, or calm and classical for professional services or retail businesses. Use voice announcements strategically: Consider short, recorded messages between songs (“Thank you for holding… [...]

Keeping files under 5 MB ensures smooth uploads and faster playback with minimal buffering. Supported formats (.mp3 or .wav) guarantee compatibility with Ooma’s system. [...]

Yes — Ooma periodically offers pre-loaded seasonal or generic music tracks you can use instead of custom files. These are royalty-free and automatically optimized for playback quality. [...]

During a transfer, the caller hears your Transfer Music (music or announcement) until the new party answers. [...]

When a call is placed on hold, the caller hears your configured audio instead of silence — providing reassurance and a smoother experience. [...]

Yes. Simply return to the Music settings in Ooma Office Manager, upload a new file, and save your changes. The update applies system-wide instantly. [...]

File format: .mp3 or .wav File size: ≤ 5 MB If you choose to upload music, you must have a license or legal rights to use it, as it is considered a public performance.Pro Tip: There are companies and organizations that provide royalty-free music you can use without a license. [...]

Hold Music: Play silence, play a text announcement, or play an audio file. Transfer Music: Play a ringback tone, play a text announcement, or play an audio file. [...]

Log in as an administrator to the Ooma Office Manager. Go to Settings → System → Music. Under Hold Music, choose your desired option: silence, a text announcement, or an audio file. Upload your music (.mp3 or .wav, max 5 MB) if you prefer a custom track. Save your settings. [...]