The AI Answering Service goes above and beyond the services of a Virtual Receptionist to engage missed calls and capture information in real time. When an incoming call can’t be answered, the AI Answering Service steps in and speaks naturally with the caller while collecting the necessary details for a follow-up. All AI Answering Service interactions are transcribed and surfaced within Ooma Office Manager to give your business full visibility into missed demand.
The AI Answering Service can have up to five built-in questions. If a caller asks one of these questions, the AI Answering Service can give the response you’ve supplied. Otherwise, if the caller needs something that’s not covered, the AI Answering Service will take a message and then send a transcript, recording, and call summary to a user.
Here are some example use cases where the AI Answering Service can complement a business:
- A small business or solo operator will receive SMS messages to follow up on potential leads
- Frequently-asked questions like inquiries about location, hours, and pricing, can be answered automatically to free up staff for other tasks
- After-hours calls can be captured and a manager can receive an SMS message or an email
The AI Answering Service is available for accounts in any Ooma Office service tier for an additional monthly price.
Choose an article below to learn more about the Ooma AI Answering Service: