Ooma Office
Frequently Asked Questions.

Call Park allows employees across different areas of a building—or even different suites or floors—to retrieve calls easily without needing a direct transfer. This is especially useful for organizations with multiple departments spread across a wider footprint. [...]

Very much so. Instead of juggling multiple transfers or paging staff repeatedly, receptionists can park calls quickly and rely on employees to pick them up from wherever they’re working. It makes front-desk operations more organized and less disruptive. [...]

Ooma’s system includes behaviors such as returning the call to the original user or following preset call handling rules if the parked call isn’t retrieved in four minutes. This prevents callers from being forgotten and keeps your response flow consistent. [...]

Yes. Depending on the device setup, employees using supported mobile and softphone apps can pick up parked calls, making the feature valuable for hybrid or mobile teams that aren’t tied to a physical desk phone. [...]

Training is minimal. Parking a call and retrieving it involves a simple number sequence that employees can learn in minutes. This makes Call Park an attractive feature for businesses that onboard new staff frequently or want to simplify call handling protocols. [...]

High-traffic environments benefit from the ability to quickly move callers to an available parking spot while staff coordinate who will take the call. This keeps lines free, maintains momentum, and ensures that incoming calls continue to flow without tying up individual phones. [...]

In many cases, yes. While call transfer works well for direct handoffs, Call Park eliminates the need to repeatedly try different extensions or interrupt staff. Instead, the call is placed in a neutral spot where the right person can retrieve it on their own schedule—especially helpful when employees are mobile or multitasking. [...]

Because parked calls can be picked up by any authorized user, there’s less risk of a caller being transferred multiple times or stuck on hold while someone tries to locate the right employee. The right employee for the call can simply pick up the call wherever they are, no transfer needed. This helps reduce abandonment rates and creates a smoother customer experience. [...]

Call Park is particularly useful for businesses where staff are often away from their desks or work in distributed spaces—such as retail floors, warehouses, medical practices, auto shops, property management offices, and customer service teams with shared duties. This makes it easy for staff members to pick up an existing customer call and continue helping them even as they may move between phones or even between buildings. [...]

Call Park streamlines communication in teams that regularly share responsibility for incoming calls. Instead of trying multiple extensions or relying on warm transfers, any teammate can retrieve a parked call from their own device the moment they’re ready, reducing bottlenecks and boosting responsiveness. [...]