Enhanced 911 service with Ooma Office

Enhanced 911 (e911) is a safety feature that automatically transmits your business’s registered service address to emergency responders when someone dials 911 from an Ooma Office phone. This ensures first responders can quickly locate your workplace even if the caller cannot speak.

e911 provides accurate location information to emergency services, reducing response times during medical emergencies, accidents, break-ins, or fire events. For businesses with staff or customers on-site, this added precision can be critical.

Ooma Office uses the physical service address associated with your account. When a 911 call is placed, Ooma automatically sends this information to local emergency responders. It’s important to keep this address up to date, especially for businesses that move or operate from multiple locations.

You can update the address in the Ooma Office Manager:

1. Sign in to the Ooma Office Manager.
2. Navigate to the settings for your account’s physical address.
3. Enter the correct street address used for emergency response.

Changes should be made immediately when your business moves or adds new offices to ensure accurate routing during emergencies.

If the service address is wrong or incomplete, the call will be routed to a national call center to confirm your address and location before you are forwarded to local authorities. This can delay help during a crisis. Ooma recommends double-checking your entry for accuracy and updating it any time your business changes locations.

With e911 for Ooma Office, you can enable multi-location business in the Ooma Office admin portal. When you do this, you can set up multiple locations that you can assign to profiles to reflect their actual working location.

Yes. If your business uses Ooma Office across different buildings or branches, each location can maintain its own service address. This helps guarantee that emergency calls from each site are routed to the proper local responders.

You can view your current service address and e911 settings in the Ooma Office Manager. The platform automatically enables e911 for all accounts, but accuracy depends on maintaining the correct address on file.

e911 is included as part of your Ooma Office service. There is no extra fee for enabling or updating your emergency service address.

e911 supports quick emergency response during situations such as:

• Medical events involving employees or customers
• Workplace accidents
• Fire alarms or smoke incidents
• Suspicious activity requiring police intervention

Any business that operates in a physical location will benefit from having accurate e911 information.

You should not dial 911 for testing. Instead, review your service address in the Ooma Office Manager to verify it is current. Ooma ensures the e911 feature routes calls correctly based on this registered address.

Update your e911 service address immediately in the Ooma Office Manager.Emergency response systems rely on this information, and outdated details may send help to your previous location.