Ooma Business Blog

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When people think about smart buildings, phone lines are rarely part of the conversation. Yet many commercial properties still rely on legacy POTS lines to support critical life safety systems. As copper networks are retired, replacing POTS lines has become an opportunity to modernize building infrastructure, improve safety and reliability, and strengthen compliance across smart properties.

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Blue light emergency phones are iconic on college campuses—but rising copper line costs threaten their future. Discover how POTS replacement modernizes campus safety without sacrificing visibility or compliance.

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Insurance claims are often slowed down by poor communication. This post explains how SMS and VoIP can streamline claim updates, reminders, and call routing to improve efficiency and the policyholder experience.

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Cold calls and follow-ups are notoriously difficult, but you can use AI to craft sales scripts that can take your organization to a new level. We’ll go over what that means and get you started with some great prompts you can use to get results.

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Unlike traditional analog phones, internet (IP) phones work by sending calls over the internet, not a copper landline or a cellular network. With today’s technological advances, an IP phone system is much more compatible with software, offering greater flexibility and control for businesses of all sizes.

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Bad customer service can haunt your business long after the moment passes. From mix-ups and unhelpful staff to viral PR nightmares, these real-life stories show how small missteps can damage trust—and how simple fixes can turn a bad experience into lasting loyalty.