Thank you

Thank you!

An Ooma Office Sales Representative will be in touch shortly.

If you do not receive the call within a few minutes, please call: 877-353-5185

Popup images - person doing consultation

Let’s talk!

Our team can help you find the right solution.

CHAT NOW CALL 877-353-5185

Book a meeting

Start with area code, not country

By clicking the “SUBMIT” button below:

I agree to Ooma’s Privacy Policy.

I agree to receive marketing, informational, or transactional phone calls or text messages from or on behalf of Ooma, Inc. regarding its products and services at the mobile phone number that I provided above. I understand my consent is not a condition of any purchase of any goods or services.

Fix error
Ooma AI is purpose-built for growing businesses. LEARN MORE
LIVE CHAT
All systems are 100% operational.
Quick Action Topics
Chat support

Thanks — We’ve Got Your Request.

A member of our support team will reach out to you as soon as we’re back online. In the meantime, you can keep browsing our support articles.

Live Chat Is Offline Right Now

Chat hours: 5:00 AM – 8:00 PM PT, 7 days a week

Need an answer right now?

Most questions are already answered in our support articles — setup guides, troubleshooting and how-tos.

Visit the Support Site
Or leave a message and we’ll follow up
By clicking below you expressly agree to and acknowledge the statements set forth in this
link By submitting your contact information, you are giving express written consent to receive on your telephone, mobile or other electronic device auto-dialed, pre-recorded, artificial or other automated telemarketing calls or texts (SMS & MMS) from Ooma, its marketing partners, or third parties acting on Ooma’s behalf, even if your number is a on a corporate, state or federal Do Not Call (DNC) list. Carrier fees may apply. Consent is not a condition of purchase. It also indicates that you agree to Ooma’s Privacy Policy.
and in the Ooma Rewards Program Terms and Conditions.
Fix error
Small Business Resources / Internet Support

Troubleshooting the Grandstream 7602 access point

Last Updated: March 8, 2026

Note that The Grandstream 7602 device cannot act as a DHCP server and does not support IP routing.

Status light is off

The device might be powered off. Check that it is securely plugged in and that the outlet is functional.

Cannot connect to wireless network

Verify that the network name and password are correct. Note that the label on the device will not have the correct password if you changed it after receiving the device.

Connected to the wireless network but has no Internet access

If the device is having persistent or intermittent Internet connectivity problems, please contact our Customer Care team.

We use cookies and similar technologies to analyze traffic, enhance your experience and allow our partners to serve tailored advertisements. For more information or to opt out, visit our Privacy Policy.
I agree  Learn more