Ooma cordless IP phone is not displaying the extension name

If your cordless Ooma IP phone is not displaying the extension name, the following steps can help you troubleshoot the problem:

• Confirm that the IP phone is assigned to a user by following the instructions in this article.
• If the device is already assigned to a user, restart the phone by long pressing the power (hangup) key and then confirming that you want to shut the phone down. Long press the power key a second time to restart the phone.