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Ooma Blog

How To Make Phone Calls Using Amazon Alexa & Ooma

By Thad White|Monday December 18, 2017

Does Ooma Telo Work with Amazon Alexa?

Yes! After the December 18th release of the Echo Connect, you can use the device’s speaker and microphone to make and receive hands-free phone calls using the award-winning phone service Ooma Telo. We’re calling it “Call Free, Hands Free.”

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The Echo Connect is an accessory product to the Echo, and it sits between your landline phone jack and your Echo. This means that the device will be able to make/receive calls coming from your Ooma phone serviceas well as any landline.

Also, Ooma is the only phone service that allows its customers to check voicemail with the Echo using the existing Ooma Alexa Skill.

How do I use Alexa to make phone calls?

You’ll enjoy the convenience of using voice commands to initiate or disconnect a call.

Initiate a call using either a contact name or the phone number. So to place a call, you would simply say: “Alexa, Call Mom” or “Alexa, Call 650-555-1234.” The contacts from your smartphone will be synced by the Alexa app for you to use when dialing.

Ending the call is also hands-free. To disconnect, just say: “Alexa, end call.”

Why is this Alexa Phone Call integration so exciting?

It could be just us, but the idea of hands-free multitasking sounds pretty great! So if your hands are busy while making dinner, you’ll now have the convenience of making a call simply by using your voice. After dialing, the device’s high-quality speaker and microphone will let you converse without having to stop preparing your meal.

Another benefit of hands-free calling is that it has a built in safety feature. For example, an elderly family member can say: “I’ve fallen, Alexa call 911.” Not only will they be able to call 911, but Ooma’s 911 service will ensure that the emergency call is connected with the local dispatcher. Importantly, the service address on file will be automatically transmitted to the emergency first responders so that they can respond as quickly as possible.

 

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For those who use Google Voice-based services, your phone service does not offer “911” capabilities, and it can only accommodate a single handset. This is not the case with Ooma Telo on the Echo Connect. Our platform has accurate 911 service, and it gives you the flexibility to add more handsets in any room. Plus, we also offer Instant Second Line which lets another member of your household make a call, even if someone else is on the phone.

How do I purchase an Echo Connect?

The Echo Connect device was released on December 18, at which point the first set of orders were shipped. Our pre-ordering has ended, and we are now offering a product bundle through Amazon.

How do I set up the Echo to use Ooma?

To set up the calling integration, simply plug your Ooma Telo into the Echo Connect. Our devices are plug-and-play so no setup is needed. To place a call, say: “Alexa, call Mom.”

To set up voicemail with Ooma, use the Ooma skill with Alexa. From the Amazon Alexa App, go to the “Skills” section, search for Ooma, and select “Enable.” If you already have an Ooma account, login with your account information and follow the instructions to complete your setup. If you are new to Ooma, select “Register a free account on Ooma” and follow the instructions to enter and confirm your telephone number to complete your setup. To check your voicemail, simply say: “Alexa, use Ooma to check voicemail.”

 

 

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Ooma Business Starter Pack

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Choosing small business accounting software isn’t as much fun as making sales. Yet it is vital if you want to stay organized, minimize your taxes, and pay your bills accurately. When you use accounting software, you will be able to complete your payroll taxes much more quickly. You will also suffer far fewer cash flow surprises. Now, what critical features should you look for?

What should you look for in bookkeeping software?

Accounting tools can drown you in features, reports and data if you’re not careful. You don’t need a Fortune 500 style accounting system. Instead, look for a tool that helps you to manage and report on the following critical business activities.
  • Balance sheets. The ability to create these reports (e.g. assets and liabilities) is essential when you deal with banks, manage debt, and if you plan to sell your business someday. For example, it should be easy to report on current liabilities vs. long-term liabilities. This will tell you when and how to use your credit cards, cash and other resources for the best effect.
  • Cash flow management. The best accounting tools can automatically generate cash flow reports. These reports help you to decide how much of a cash reserve to hold and when you can afford new investments. Sometimes, cash is not enough, so plan by learning how to manage business credit now. The free perks you get with business credit cards (e.g. cashback on your card) are well worth the effort.
  • Creating invoices and sending invoices. You need to get paid! Many small business accounting tools let you send invoices directly from the package. Ideally, look for a solution that enables you to accept credit cards for payment as well.
  • Expense management. You can make millions in revenue, but what about profits? To obtain a clear picture of profitability, you need expense management functions. It is helpful to review reports on fixed costs (e.g. rent), variable costs (e.g. hourly employees), and other types of expenses. Using Ooma’s small business phone system makes expense management more manageable because you have a straightforward bill to manage each month.
  • Free trial. You are going to use your accounting tool on a weekly and monthly basis for years into the future. It is crucial that you like it and find it easy to use. Therefore, look for an accounting tool that gives you a free trial. If the company doesn’t advertise a free trial, contact the vendor and request a free trial.
  • Inventory management. Strictly speaking, this capability is only important if your business sells goods. For example, if you run a retail store, then you need to keep track of your inventory, cost and profits on each item sold.
  • Payroll taxes. Managing payroll taxes can get complicated because you need to consider requirements from federal and state governments. If you have multiple locations in different jurisdictions, payroll taxes may become more complex.
  • Sales tax management. Track and record sales tax on each sale so that you pay only the correct amounts.
  • Time tracking. If you offer services, time tracking is essential. For example, you might have a junior staff member with a $50 per hour billable rate and a $70,000 per year salary. To measure performance, you need a time-tracking capability. If you have a large team, you do not want to be the bottleneck for entering data into the system. Check to see if the accounting tool makes it easy for multiple people to complete their time tracking activities each month.
Tip: Meeting tax requirements requires specialized expertise. Therefore, consult your accountant to see if they have suggestions on critical features or accounting tools. They will also need the ability to download reports.

Business accounting tools for small business owners: Four starting options

To grow your business, you need to track your money. For example, can you afford to pay yourself a bonus or dividend this quarter? Reviewing your bank accounts only tells you your cash balance. Reviewing accounting reports will help you forecast expenses and make better-informed decisions. Here are four accounting tools you can consider to get started. In our research, we selected these four accounting tools because they have received a large number of positive reviews on Capterra, a business software website. FreshBooks (offers a free trial) Capterra reviews: 3200+ reviews, 4.5 stars out of 5 Built for small business owners, FreshBooks supports several important accounting features. You can create and send invoices directly through the system and accept credit card payments. FreshBooks also supports time tracking. The package also includes the option to explore reports to Excel for additional analysis. QuickBooks online (offers a free trial) Capterra reviews: 16000+ reviews, 4.5 stars out of 5 QuickBooks Online provides several different options depending on your needs. With the Simple Start plan, you are limited to one user, and you can perform basic tasks like managing receipts. With the higher-priced plans, you get additional features like adding other users (e.g. yourself, your bookkeeper, and accountant). Note that many small business accountants and bookkeepers are trained in QuickBooks. Sage 50cloud (free trial available) Capterra reviews: 200+ reviews, 3.7 stars out of 5 Do you rely on Microsoft Office? If so, take a close look at Sage 50cloud. This accounting tool includes integration with Outlook and Office applications. That’s valuable because you can look up a customer’s accounting status at a glance. In addition, Sage provides expense management features so you can track your expenses and forecast cash flow accurately. Once you have it set up, make sure you use the “1-click reports” to get a current picture of your sales, taxes and profitability. Zoho Books (free trial available) Capterra reviews: 400+ reviews, 4.4 stars out of 5 In contrast to Sage, Zoho Books is designed to integrate with more than 40 Zoho business apps. If you already use Zoho products like CRM Plus, Mail and Docs, Zoho Books is worth a close look. In terms of accounting features, you get time tracking, inventory management, and standard reports (e.g. cash flow and balance sheet). Zoho Books is also appealing because they offer several pricing tiers so you can get started with a small budget. Small business accounting software: make the most of your free trial Most accounting tools for small businesses offer features like cash flow and balance sheet reports. You will also find the ability to create and send invoices are widely available. So how do you choose which product is right for you? Start by asking for a recommendation from your accountant or bookkeeper. Second, check for technical compatibility (e.g. does the tool integrate with your credit cards, bank accounts and office software)? Based on these first two questions, you will probably narrow down the list to two or three options. The final step in choosing bookkeeping software is to get your hands dirty! Sign up for at least two free trial accounts. During those free trials, put some data in and see how the system performs. Do you like the built-in expense management features? Are you getting helpful insights to grow your business? Based on these assessments, choose the bookkeeping software that is easiest to use.