You can set up the AI Answering Service by following these steps:
- Log in to Ooma Office Manager as an administrator and navigate to Ooma AI under the Settings menu.
- Select New voice assistant under the Voice Assistants menu.
- Choose Answering Service.
- Assign your voice assistant an extension name and number, then write an initial greeting of up to 250 characters.
- Choose which types of information the AI Answering Service will collect about callers.
- Set up email and/or text notification recipients.
- Provide up to five FAQs and their associated answers.
- Take one last look at your setup choices and then hit the Create assistant button.
That’s it! Your assistant will begin taking calls and answering your FAQs right away.