Ooma Office users in the Pro Plus tier can leverage AI insights to get a dashboard of important information. All you have to do is a one-time setup where you provide a bit of context about your business and industry, and optionally your website and operating hours. Ooma’s AI will take it from there.
Using recorded and transcribed calls, Ooma’s AI gives you the details about which calls should be reviewed first and what trends are showing up over time. You’ll see key metrics like missed calls, appointment requests and cancellations, and how long people are waiting. AI Insights will give you a real picture of your business beyond raw numbers, including extrapolating how customers are feeling from their tone.
You can check out AI Insights right now by logging into Ooma Office Manager and navigating to AI Insights in the Dashboard section.
If you’re not sure where to begin, try checking the Action Highlights. These are things that need your attention right away, like a customer who needs a callback or an issue that never got resolved.
There’s also an AI chatbot that can answer follow-up questions like “What are people calling about?” and “Which competitor’s names were mentioned this week?” Just hit the Ask AI button to get started. From there, you can use the chatbot to dig deeper into things you’re curious about, whether it’s a single call that’s got your attention or a trend that’s concerning you.