Call Hold Overview

Ooma Office supports call holding on all devices, including single-line analog phones that are plugged into an ATA device, a Base Station, or an Ooma Linx phone port. Callers who have been put on hold will hear your company’s Music on Hold file if it has been enabled by your account administrator. Once a call has been put on hold, it can be transferred to another extension or voicemail box, conferenced with another call, or resumed.

Choose a topic from the list below to learn more about call hold:

Administrator

• How to set up Music on Hold

User

• How to put a call on hold and resume a held call
• How to place a new call with a call on hold
• How to conference a held call and an active call
• How to transfer a held call to another extension (two-step transfer)
• How to transfer a held call to a voicemail box