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Small Business Resources / Troubleshooting

User can’t see the Ooma Office application in Salesforce (Pro Plus)

Last Updated: July 21, 2025

If a user has been notified that the account administrator has enabled CRM integration for their accountpro plus, but they cannot see the Ooma Office module in their Salesforce application, follow the instructions in this article to make sure the user has been added to the list of authorized users within Salesforce and that the CTI Softphone has been added to the area of Salesforce the user is attempting to use to access Ooma.

If the troubleshooting steps above do not help you resolve the problem, please reach out to our Customer Care team for further assistance.

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