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How to see and answer incoming calls for another extension with Extension Monitoring

Publish Date: July 21, 2025
Last Updated: July 21, 2025

Extension Monitoring allows a user such as a receptionist to use their phone to answer calls that come in to a monitored extension. When the monitored phone rings, the user with Extension Monitoring will see a red light flashing quickly on the monitored line that is receiving the call. The user with Extension Monitoring can answer the call by pressing the Extension Monitoring button.