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Small Business Resources / Troubleshooting

Ooma cordless IP phone’s display is not backlit or illuminated

Last Updated: July 21, 2025

If the backlight on your Ooma IP phone’s display is not lighting up, try the following troubleshooting steps:

  • Check that the battery is properly installed in the phone.
  • Check that the phone’s charging station is properly connected to a power source.
  • Seat the handset in the charging cradle and confirm that it is charging properly.
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