Thank you

Thank you!

An Ooma Office Sales Representative will be in touch shortly.

If you do not receive the call within a few minutes, please call: 877-353-5185

Popup images

Let’s talk!

One of our knowledgeable representatives is standing by to provide recommendations and help you get started. Just call 877-621-0515 or click this CHAT button. Or, fill out this form and someone will reach out to you shortly.

Start with area code, not country
By clicking below you expressly agree to and acknowledge the statements set forth in this
link. By submitting your contact information, you are giving express written consent to receive on your telephone, mobile or other electronic device auto-dialed, pre-recorded, artificial or other automated telemarketing calls or texts (SMS & MMS) from Ooma, its marketing partners, or third parties acting on Ooma’s behalf, even if your number is a on a corporate, state or federal Do Not Call (DNC) list. Carrier fees may apply. Consent is not a condition of purchase. It also indicates that you agree to Ooma’s Privacy Policy.
Fix error
Limited-Time Savings! Call 877-353-5185 today. Mention “Activation Promo” and claim up to $50 off.
All systems are 100% operational.
Quick Action Topics
Small Business Resources / How To

How to turn call recording on for a user (PRO)

Last Updated: July 21, 2025

Ooma Office Pro customers PRO can turn call recording on for a user by following these instructions:

  1. Log in to office.ooma.com as an administrator and navigate to the Call Recording tab on the System page.
  2. Make sure the Enable Call Recording button is checked. Be sure to save your changes.
  3. Navigate to the Users page and locate the user whose calls you would like to record. Click on the corresponding line.
  4. Under the Features tab, click the checkbox beside Record Calls.
  5. Click Save.

When you enable call recording for a user, that user will receive an email to let them know.

All of this user’s calls will now be recorded. These recordings can be accessed via the call logs interface.

We use cookies and similar technologies to analyze traffic, enhance your experience and allow our partners to serve tailored advertisements. For more information or to opt out, visit our Privacy Policy.
I agree  Learn more