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Have You Considered These 5 Things About Your Small Business Phone System?

Choosing a business phone service is no longer a choice between archaic landlines and personal cell phones. Hybrid phone solutions like VoIP (Voice over Internet Protocol) provide the best parts of both platforms. With the broadening of the business phone marketplace beyond the industry giants, the telephone industry has advanced to include a wide range of features, flexible solutions, and more affordable rates.

While each business has different telephony needs, here are five things that every business should consider before choosing their phone system

Treating Callers Professionally

Telephone communication is still the primary way that businesses interact with customers. Even the most casual business environment needs to have professional and effective tools. Whether you run a skateboard shop or a financial investment firm, the lack of efficient communications technology can cripple your business.

While we all have cellphones in our pockets, using a personal cell phone for a business line means that you’ll be juggling work and personal interactions and incoming calls may not always be answered professionally. Additionally, cellphones do not have the capacity to transfer callers to your coworker.

professional service on business calls

VoIP business solutions like Ooma Office include professional features that go beyond what is available with a cellphone. When using Ooma Office, you’ll have access to a robust set of enterprise-grade telephone features. From music on hold to a virtual receptionist to direct callers, callers will experience professionalism from the first moment. Additionally, features such as ring groups, after hours mode, call logs, voicemail forwarding, and Virtual Fax will help streamline your business operations.

Flexibility and Remote Access

In today’s fast-paced communications atmosphere, the general public has no patience for a business that isn’t immediately responsive to calls. The mobility of a cell phone has become critical to effectively doing business today.

The Ooma Mobile App bridges your cell phone with your work phone to provide all of the features that are available with landlines while still offering the mobility of a cell phone. When using the app, all outgoing and incoming calls will display to the caller as your work number.

Ooma Office Mobile App

This consistency will keep client interactions easy and streamlined. So even when you’re not at the office, you’ll be able to easily take a business call via the app and then transfer the caller to the billing department after your conversation.

Reducing Down-Time

In advance of a natural disaster, it’s important to make sure that your business has a communications plan in place. Even if your business is not providing essential emergency services, its continuity and future success is dependent on your ability to keep things “business as usual.”

Whether you’re facing the several-weeks down-time from a telephone grid outage following a hurricane or the few hours down-time from a fallen tree, a VoIP telephone system with a mobile app keeps your phone lines open, even while there are outages in telephone lines and internet lines.

The Ooma Mobile App gives you access to everything that your desk phone can do. So you can use the app from a remote location to update your voicemail message, organize your staff, and field calls as you would with your desk phone.

Cost Savings

It might go without saying that you’ll be considering the cost of your business phone system. But did you know that in addition to the more comprehensive set of features offered by a VoIP telephone system, the rates are lower too?

cost savings on your business phone system

The monthly cost of Ooma Office is just $19.95 per user. This gives you unlimited calling within the U.S. and Canada and access to low international rates. Also included are 35+ advanced telephone features that make enterprise-grade service accessible to small businesses. On average, Ooma Office customers save $6,185 over three years after switching from other business phone providers.

Yet the savings to your bank account does not translate to lower quality service. In fact, Ooma’s affordable service has some of the lowest prices in the industry while offering what PCMag describes as the most reliable VoIP provider with “sound quality [that] was among the best of the VoIP services I’d tested.”

Planning for the Future

Keep in mind that the telephone infrastructure that you choose will be another system to install and maintain. It’s likely that your IT team is already maximizing its efforts on other projects. Similarly, solopreneurs and micro-businesses who may be taking a DIY approach need to seek out solutions that are highly user friendly.

Before purchasing a VoIP system, research how difficult it is to set up, what type of maintenance the system will require, and the quality of the tech support offered by the VoIP provider.

We’re proud to say that Ooma Office is a plug-and-play VoIP system that is as easy to set up as it is to plug in an electric cord. Ongoing usage of your Ooma Office phone system is easy too. PCMag reports that only 15% of Ooma Office customers ever needed tech support, and those who did reported that the quality of the support received was better than average.

It’s also important to be sure that you are planning for your business’s future by choosing a phone system that can grow as your business grows. With Ooma Office, you can add new phone users à la carte as you need them. You’ll never have to pay for 20 users when you only need phone service for 12. And Ooma can accommodate hundreds of users on one system so your telephone infrastructure is in place to accommodate rapid business growth.

Ooma Office is a comprehensive VoIP phone solution for your small business. Learn more or sign up for a live demo by visiting https://www.ooma.com/office/

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Ken Narita

Ken Narita’s marketing career spans two decades helping businesses large and small grow. Whether it’s been advising emerging startups, guiding clients from the agency side, or currently, leading SMB marketing at Ooma, Ken has always taken an empathetic approach to addressing goals, gaps, and opportunities. Previously at TriNet, from 2011 to 2017, he grew and led the revenue marketing team through a period of rapid change and growth where net service revenue consistently grew in a range of 15-20% per year and reached $650 million at the end of his tenure. Ken has led demand generation, field marketing, customer marketing, and marketing operations teams and enjoys the ability to integrate campaigns across all functions to drive results.

1 Comment

  1. Callum Palmer
    April 4, 2018    

    There are a ton of factors to consider when choosing a phone system, especially if you run a small business. After all, you want to make sure that you have flexibility in order to handle any kind of customer calls. It might even help to look into how reliable the phone line is so that your customer’s call won’t suddenly drop.

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