Ooma Blog
AT&T’s copper line shutdown has begun
September 18, 2026
AT&T has started phasing out copper POTS lines, with no new installs or changes in nearly 20 states beginning October 15, 2025—and most copper services slated to retire by 2029. That puts fire alarms, elevator phones, safety call boxes and other POTS-dependent devices at risk. Learn the timeline, the operational and compliance impacts, and how modern POTS replacement solutions like AirDial keep critical systems online.
 | by Tonya Hottmann |
25 customer satisfaction survey questions that drive action
September 17, 2026
Use these 25 customer satisfaction survey questions to uncover friction, identify loyalty risks and find practical ways to improve the experience.
 | by Husain Sumra |
From dorms to stadiums: Creating a unified communications backbone for safety
September 16, 2026
Audit campus safety connectivity across life safety, security, operations and business continuity systems.
| | by Tonya Hottmann |
Building customer trust in the age of AI
September 15, 2026
Learn how transparency, accountability and human oversight can help your business build customer trust when using AI.
| | by Husain Sumra |
Natural language processing: What it means for your business phone system
September 15, 2026
See how natural language processing helps business phone systems understand callers, route requests and improve customer service.
| | by Husain Sumra |
Wi-Fi calling vs. cell phone service: Which one is actually better?
September 15, 2026
See how Wi-Fi calling, cellular service and VoIP compare for coverage, flexibility, costs and emergency calling.
 | by Alicia Kalnawat |