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Ooma Blog

What is a call flow? - blog post image
ucaas

What is a call flow?

February 7, 2023
Call flows can range from rudimentary flow chart diagrams that show receptionists where to transfer calls to advanced cloud systems that automatically route inbound calls through an Interactive Voice Response (IVR) menu. This blog post will focus on the automated variety, but many of the principles will be the same.
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Husain Sumra profile image
by Husain Sumra
How do banks use Interactive Voice Response systems? - blog post image
ucaas

How do banks use Interactive Voice Response systems?

February 7, 2023
Have you ever called a financial institution to activate your new credit or debit card? Or to set up a personal identification number (PIN)? Or to check your account balance? If so, you’ve likely responded to automated questions with voice responses as you’re walked through the system and helped to complete the task at hand. This is Interactive Voice Response (IVR) software.
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Husain Sumra profile image
by Husain Sumra
What is Interactive Voice Response (IVR) and how can it help your customers? - blog post image
business features

What is Interactive Voice Response (IVR) and how can it help your customers?

February 5, 2023
Are you interested in getting an interactive voice response system to handle your inbound calls? Are you on the fence? Do you wonder if you need to be using an IVR software to handle high call volumes? Keep reading to learn what an interactive voice response is, why you need it and how IVR solutions can benefit your business or call center.
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Diane Balogh profile image
by Diane Balogh
13 IVR best practices to delight callers - blog post image

13 IVR best practices to delight callers

February 5, 2023
You need to take a customer-centric approach. Put yourself in your customers’ shoes and envision what they want from IVR menu options when calling your business. Research shows that customers want three things: fast resolution, a personalized call journey and consistent help without having to repeat information.
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Husain Sumra profile image
by Husain Sumra
Network Jitter - blog post image
business voip

Network Jitter

January 24, 2023
Network jitter can be a nightmare for businesses large and small. If your business uses VoIP calling technology, high levels of network jitter can cause work to grind to a halt. It’s simply impossible for employees to effectively communicate with customers, partners, and each other when VoIP call quality drops.
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author
by Reno Verdi
A guide to VoIP monitoring tools - blog post image
business voip

A guide to VoIP monitoring tools

January 24, 2023
VoIP monitoring tools produce data that gives you insight into the technical performance of a VoIP phone system. They’re used by IT departments and providers like Ooma to optimize performance and call quality. These tools provide analytics on issues such as network jitter, latency and packet loss.
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Husain Sumra profile image
by Husain Sumra
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