Legal Process Submission Requirements

Legal process directed to Ooma or an Ooma subsidiary, including subpoenas, court orders, search warrants, and surveillance warrants, must be submitted in accordance with the procedures below. Ooma does not accept legal process submitted through other channels.

Law Enforcement Agencies: Law enforcement agencies must submit legal process through the Kodex Portal. The submission must include the requesting individual’s name, agency, mailing address, email address, and telephone number.

Non-Law Enforcement Entities: Non-law enforcement entities should contact help@kodexglobal.com to obtain access to the Kodex Portal.

Assistance: Questions regarding access to or use of the Kodex Portal should be directed to Ooma’s legal process vendor, Subsentio, at (877) 510-4357. Only inquiries concerning the submission of legal process that are not addressed above should be directed to recordsrequest@ooma.com.